Site Reliability Engineer

Overview:

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

Roles and Responsibilities:

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities.
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems.
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes.
• Coordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes.
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance.
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards.
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains.
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration.
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise.

Your contribution to the team:

• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions.
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities.
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector-specific focus.
• The ability to work with cross-functional teams.

Required Skill and Experience:

• Strong experience in Site Reliability Engineering / Production Engineering.
• Hands-on expertise with IBM MQ, including queue managers, clustering, channels, and DLQ management.
• Kafka / Confluent platform experience, including topics, brokers, partitions, and consumer groups.
• Experience with large-scale distributed messaging systems and runtime management.
• Deep understanding of system reliability, scalability, and high availability design.
• Knowledge of messaging reliability patterns, including guaranteed delivery, retry handling, replay, and ordering.
• Incident management, root cause analysis, and problem management experience.
• Experience with observability tools such as Dynatrace, Splunk, Prometheus, and Grafana for messaging platforms.
• Experience with event and anomaly detection in high-volume systems.
• Strong scripting and automation skills using Shell, Python, and PowerShell.
• Experience managing Linux/Unix and Windows production environments.
• Knowledge of event-driven architecture and messaging-based integration patterns.
• Understanding of messaging platform security, including TLS, certificates, channel authentication, and encryption.
• Experience with vulnerability remediation and risk mitigation in production systems.
• Excellent troubleshooting skills in high-pressure, real-time environments, including message backlog, latency spikes, and connection failures.

Preferred Skill and Experience:

• Clear, concise communication with technical and non-technical stakeholders.
• Ability to work effectively across engineering, infrastructure, security, and application teams.

Additional Required Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits:

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance, including Accident, Critical Illness, Hospital Indemnity, and Legal coverage
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off