Product Consultant

Overview:

The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions. We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.

In the assigned Job Role of Technology Consultant 2, your Area Of Responsibility will be as below:

• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided.
• Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions.
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability.
• Conduct code reviews, make changes to the codebase, and maintain code repositories.
• Implement test strategies, analyse results, and coordinate bug fixes to uphold software quality standards.
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications.
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability.
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects.

Your contribution to the team:

• A collaborative spirit and excellent communication skills.
• The ability to handle end-to-end SDLC phases from requirement gathering to implementation.
• A knack for translating complex requirements into actionable development tasks.
• A passion for design and hands-on coding experience.
• A proactive approach to testing, troubleshooting, and refining applications.
• The ability to work with cross-functional teams and perform software integration.

Required Skill and Experience:

Product & Delivery Leadership:

• Act as the delegated Product Owner for Agentic AI initiatives.
• Own and manage the product backlog for AI agent solutions.
• Prioritize features, user stories, and technical enablers based on business value.
• Define acceptance criteria and ensure solution alignment with business objectives.
• Facilitate sprint planning, backlog grooming, reviews, and retrospectives.
• Track delivery milestones, risks, dependencies, and mitigation plans.

Agentic AI Workflow Management:

• Lead implementation of autonomous and human-in-the-loop AI workflows.
• Define business processes suitable for AI agent automation.

Stakeholder Engagement:

• Partner with business leaders to identify AI transformation opportunities.
• Serve as the primary liaison between business and technical teams.
• Communicate roadmap progress, risks, and value realization metrics.

AI Governance & Compliance:

• Ensure adherence to Responsible AI principles.
• Establish human approval and escalation mechanisms where required.

Preferred Skill and Experience:

Operational Excellence:

• Drive continuous improvement through user feedback and analytics.
• Identify opportunities for increased automation and optimization.

Additional Required Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Three years of progressive experience in the specialty may be considered in lieu of every year of education.
• This position may require relocation and/or travel to the work or project location.
• All applicants authorized to work in the United States are encouraged to apply.

Benefits:

Along with competitive pay, full-time Infosys employees are eligible for the following benefits:

• Medical, dental, vision, and life insurance.
• Long-term and short-term disability.
• Health and dependent care reimbursement accounts.
• Accident, critical illness, hospital indemnity, and legal insurance.
• 401(k) plan and contributions dependent on salary level.
• Paid holidays and paid time off.