SAP Service Management Consultant

Overview:

The Infosys Retail, Consumer Goods, and Logistics unit helps clients achieve business goals through technology and services. The team delivers solutions that support innovation, operational efficiency, and sustainable growth.

Roles and Responsibilities:

• Participate in requirements gathering and validate specifications with stakeholders.
• Assist with ERP solution architecture, module customization, and feature development.
• Conduct code reviews and maintain the codebase.
• Configure interfaces, execute ETL processes, and ensure data flow between ERP and other applications.
• Assess ERP performance and compliance with security and regulatory standards.
• Document ERP customizations and deliver user training.

Contribution to the Team:

• Apply knowledge of ERP systems, integration techniques, and sector processes.
• Handle end-to-end ERP package customization and implementation.
• Translate requirements into development tasks.
• Perform design and hands-on coding.
• Collaborate and communicate with cross-functional teams and clients.

Required Skill and Experience:

• SAP experience with Service Management or Customer Service.
• Experience with implementations, rollouts, or support projects.
• Hands-on S/4HANA experience and understanding of BTP cloud applications.
• Knowledge of service notifications, service orders, warranty, and billing.
• Process knowledge of Sales and Distribution, repairs and service notifications, warranty and contracts, and Settlement Management.
• Experience with SAP enhancement technologies, including user exits, BADIs, IDocs, and BAPIs.
• Ability to read and debug ABAP code.
• Experience creating functional specifications for RICEF objects.
• Exposure to SAP BRF+ and SAP BTP applications.
• Knowledge of customer service master data, including equipment, warranty, functional location, and counters.

Preferred Skill and Experience:

• Exposure to AI and automation tools.
• Knowledge of IDoc partner profiles, segment creation, and testing.
• Experience with SAP and non-SAP interfaces.
• Excellent written, verbal, analytical, planning, coordination, and communication skills.
• Ability to work independently, manage multiple projects, coordinate with cross-functional and ABAP teams, understand requirements, prepare functional specifications, coordinate design and development, provide status updates, lead business playbacks, coordinate testing, and support go-live.

Additional Required Qualifications:

• Bachelor's degree or foreign equivalent from an accredited institution, or three years of progressive specialty experience in lieu of each year of education.
• May require relocation or travel to the work or project location.
• Applicants authorized to work in the United States are encouraged to apply.

Benefits:

Along with competitive pay, full-time Infosys employees are eligible for medical, dental, vision, life, disability, accident, critical illness, hospital indemnity, legal, health and dependent care reimbursement accounts, a 401(k) plan, paid holidays, and paid time off.

About Us:

Infosys is a global leader in next-generation digital services and consulting, helping clients in more than 50 countries navigate digital transformation. Infosys enables enterprises with an AI-powered core and agile digital capabilities while supporting continuous improvement through digital skills, expertise, and innovation.

EEO:

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, related medical conditions, protected veteran status, or disability.