Field Service Management Consultant

Overview:

The Infosys SURE (Services, Utilities, Resources, Energy) unit empowers businesses in the services, utilities, energy, and resources sectors through strategic digital transformation. The team guides organizations through disruption, unlocks value, and enables sustainable growth through advanced AI and digital technologies.

Roles and Responsibilities:

• Perform business analysis projects using advanced techniques such as predictive analytics and scenario modelling to identify strategic opportunities, influence long-term decisions, and optimize value chains.
• Evaluate IT solutions using domain expertise to assess effectiveness and alignment with client goals.
• Create precise and thorough systems documentation and articulate sophisticated technical concepts for diverse stakeholders.
• Research third-party products and provide insights on features, performance, and integration capabilities.
• Create solution architectures and comprehensive architectural diagrams focused on scalability, resilience, and integration.
• Run technical implementation activities, apply domain knowledge, ensure optimal system performance, and design maintenance strategies for long-term reliability.

Your Contribution to the Team:

• Expertise in IT solutions and solution architecture for specific sectors.
• Proficiency in evaluating IT solutions and aligning them with business enhancement goals.
• Focus on innovation and adaptability when integrating new technologies.
• Proactive problem-solving to streamline complex requirements.
• Skill in research, innovation adoption, and designing scalable architectures aligned with industry standards and best practices.

Required Skill and Experience:

• Experience in Utilities EAM and/or Field Service Management, including business transformation, operating model modernization, asset management, vegetation management, and field workforce solutions across transmission, distribution, gas, water, and asset operations organizations.
• Experience with Utility Asset Management processes, including asset planning, asset lifecycle management, preventive and corrective maintenance, work management, reliability engineering, inspection management, condition-based monitoring, and capital investment planning.
• Experience designing and implementing integrated EAM-FSM operating models connecting planning, scheduling, dispatch, mobile workforce execution, asset data, and financial systems.
• Understanding of utility work management processes, including work order lifecycle, outage management, switching operations, construction work packages, compliance inspections, emergency restoration, contractor management, and regulatory reporting.
• Experience integrating FSM and EAM platforms with SAP S/4HANA, SAP PM/EAM, IBM Maximo, Oracle Utilities, GIS, ADMS, OMS, SCADA, CRM, Workforce Management, and mobile solutions.
• Expertise in utility asset-intensive functions such as asset maintenance, reliability, vegetation risk management, grid modernization, asset inspections, work execution, and field productivity improvement.
• Understanding of utility regulatory and compliance requirements, including NERC, FERC, OSHA, wildfire mitigation, and utility asset governance frameworks.

Preferred Skill and Experience:

• Experience serving as a Utilities EAM and FSM Subject Matter Expert and providing strategic advisory services.
• Experience developing target-state operating models aligned with enterprise transformation goals.
• Experience leading utility transformation programs involving SAP EAM, IBM Maximo, Oracle Utilities, OverIT, Salesforce FSL, OFS, KloudGin, ServiceNow FSM, or similar platforms.
• Experience advising utility executives on workforce transformation, crew productivity, asset reliability, risk-based maintenance, mobile workforce enablement, and operational performance management.
• Experience defining and tracking metrics such as SAIDI, SAIFI, asset health, work backlog reduction, schedule compliance, crew utilization, field productivity, vegetation risk reduction, and operating cost optimization.
• Experience driving adoption of AI/GenAI, predictive maintenance, digital twins, computer vision, LiDAR analytics, intelligent scheduling, and advanced workforce optimization.

Additional Required Qualifications:

• Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive specialty experience in lieu of each year of education.
• This position may require relocation and/or travel to the work or project location.
• Candidates must be authorized to work for any employer in the United States without employer-based visa sponsorship.

Benefits:

• Medical, dental, vision, and life insurance.
• Long-term and short-term disability.
• Health and dependent care reimbursement accounts.
• Accident, critical illness, hospital indemnity, and legal insurance.
• 401(k) plan and contributions dependent on salary level.
• Paid holidays and paid time off.