Infrastructure Consultant

Overview:

The Infosys Communications, Media, and Technology (CMT) unit is dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors through digital, cloud, and AI-first solutions.

Area of Responsibility:

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
• Participate in evaluations of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities.
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems.
• Align release schedules and environment readiness, execute deployments according to protocols, perform post-deployment testing, and manage version control to track changes.
• Coordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes.
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance.
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards.
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains.
• Act as liaison with onsite, offshore, and vendor teams to document project requirements and ensure effective collaboration.
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise.

Contribution to the Team:

• Collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions.
• Ability to conduct IT infrastructure assessments and identify optimization opportunities.
• Focus on deployment management, system optimization, and process automation initiatives.
• Ability to work with cross-functional teams.

Required Skill and Experience:

• Manage and maintain SCCM infrastructure, including site servers, distribution points, and client health.
• Administer operating system deployments, task sequences, application packaging, and software distribution.
• Configure and manage Microsoft Intune for device enrollment, compliance policies, and application deployment.
• Implement Windows Autopilot for modern device provisioning and onboarding.
• Support co-management and Hybrid Azure AD Join environments.
• Oversee patch and update management using SCCM and WSUS.
• Optimize SCCM collections, queries, and reporting for improved operational efficiency.
• Utilize Microsoft Graph API for Intune reporting, analytics, and endpoint insights.

Preferred Skill and Experience:

• SCCM to Intune migration, SCCM reporting, and SQL queries.
• JAMF administration.
• Microsoft Azure cloud technologies.
• PowerShell scripting and automation.
• Microsoft Entra ID (Azure AD).
• Group Policy (GPO), Active Directory, DNS, and DHCP.

Additional Required Qualifications:

• Bachelor's degree or foreign equivalent required from an accredited institution. Three years of progressive experience in the specialty may be considered in lieu of each year of education.
• This position may require relocation and/or travel to the work or project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Additional Details:

Estimated annual compensation range:

• Malta, NY: $68,763 to $91,205.
• Burlington, VT: $71,079 to $92,403.

Benefits:

Along with competitive pay, full-time Infosys employees are eligible for medical, dental, vision, and life insurance; long-term and short-term disability; health and dependent care reimbursement accounts; accident, critical illness, hospital indemnity, and legal insurance; a 401(k) plan; paid holidays; and paid time off.