Infrastructure Consultant

Overview:

The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions. We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.

Area of Responsibility:

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities.
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems.
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes.
• Coordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes.
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance.
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards.
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains.
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration.
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise.

Your Contribution to the Team:

• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions.
• A knack for conducting IT infrastructure assessments and identifying key optimization opportunities.
• Focused approach towards deployment management, system optimization, and process automation initiatives, including sector-specific focus.
• The ability to work with cross-functional teams.

Required Skill and Experience:

• Cisco wireless controller administration.
• Cisco Routing & Switching.
• TCP/IP, DNS, and DHCP fundamentals.
• Network security concepts.
• Troubleshooting tools including Wireshark, ping, and traceroute.
• Automation basics including Python, Bash, and Ansible.
• Strong analytical and problem-solving skills.
• Familiarity with Cisco routers, Cisco switches, Cisco/Palo Alto firewalls, and load balancers, as well as routing protocols such as BGP, OSPF, and EIGRP.
• Hands-on experience with switching technologies including VLANs, STP, VTP, and trunking.

Preferred Skill and Experience:

• Working experience in the manufacturing domain.

Additional Required Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Three years of progressive experience in the specialty may be considered in lieu of every year of education.
• This position may require relocation and/or travel to the work or project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Additional Details:

Estimated annual compensation range for candidates based in the following locations:

• Burlington, VT: $71,079 to $92,403.
• Malta, NY: $68,763 to $91,205.

Benefits:

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical, dental, vision, and life insurance.
• Long-term and short-term disability.
• Health and dependent care reimbursement accounts.
• Accident, critical illness, hospital indemnity, and legal insurance.
• 401(k) plan and contributions dependent on salary level.
• Paid holidays plus paid time off.

EEO:

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, related medical conditions, protected veteran status, or disability.