Environment and Platform Operations Engineer

Infosys Public Services is seeking an Environment & Platform Operations Engineer to join our team.

Position Description:

The Environment & Platform Operations Engineer partners with business and technical teams to ensure DEV, SIT, and CAT environments are available, secure, and ready for stakeholder use. The role coordinates environment maintenance, including patching, upgrades, and planned outages—while maintaining key technical artifacts (architecture diagrams, NCRB documentation, and system/network specifications). The lead uses GitHub Copilot and DevSecOps practices to drive automation and AI-assisted analysis, improve reliability, and proactively identify operational efficiencies and cost-reduction opportunities across cloud usage and supplier services.

Key Responsibilities:

• Lead cross-team coordination to keep DEV/SIT/CAT environments available, stable, and release/test ready.
• Manage environment change activities (configuration, refreshes, access, deployments) following governance/compliance processes.
• Create and manage ServiceNow requests/incidents through closure; open and track vendor support cases, such as Google and Oracle, and drive timely resolution.
• Coordinate patching, vulnerability remediation, and system upgrades with security/infrastructure teams; track schedules, testing, and risks/escalations. Own critical incident management for high-severity outages, including triage, communications, restoration, and post-incident actions.
• Maintain key technical artifacts: architecture diagrams, system/network specifications, and NCRB documentation; ensure accuracy and currency.
• Ensure effective monitoring/alerting, including ESM coordination and Splunk dashboards/alerts, analyze trends, and improve reliability.
• Identify and implement automation/AI-assisted improvements, and drive cloud/supplier cost optimization recommendations.

Required Skills:

• Strong SQL skills, including complex queries/joins and performance awareness, across Oracle, Cloudera, DataStax, or similar platforms.
• Hands-on Linux/UNIX operations and shell scripting for troubleshooting, maintenance, and automation.
• Experience with Kafka/Confluent and common integration/data movement patterns, including topics, consumers, and validation.
• Experience supporting multi-environment application operations across DEV/SIT/CAT/PROD and on-premises and cloud environments.
• Proficiency with ServiceNow incidents and requests, with the ability to manage vendor support escalations effectively.
• Monitoring/log analysis experience with Splunk Enterprise; familiarity with AppDynamics, Neustar, and cloud monitoring is a plus.
• Working knowledge of Agile delivery and tools such as VersionOne and ALM platforms.
• Ability to produce and maintain technical documentation, including architecture diagrams, network specifications, and NCRB artifacts.
• Strong communication and facilitation skills; able to lead incident bridges and coordinate stakeholders under pressure.

Restrictions:

• Cannot be a member of the Client eAccess Corporate Developer Registration (CDR) to develop new code due to segregation of duties requirements.

Educational Requirements:

• A bachelor’s degree or foreign equivalent is required from an accredited institution. Three years of progressive, relevant work experience may be considered instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred.

The job entails sitting and working at a computer for extended periods. Candidates should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

Benefits:

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off