Technical Program Manager

Infosys Public Services is seeking a Technical Program / Delivery Leader (TPL) to join our team.

Position Description (scope of work or brief narrative):

The Technical Program / Delivery Leader (TPL) is the accountable technical delivery lead for a designated application team. The TPL combines senior-level business systems analysis with hands-on delivery coordination to translate priorities into executable plans and ensure engineering, architecture, environment, security, and operational activities are aligned to deliver high-quality outcomes. The TPL works closely with client's leadership to provide transparent status, drive decisions and approvals, coordinate priorities, and ensure required software/hardware/tooling needs are defined early so they can be procured through client's channels. This role leads through influence, not direct people management.

Key Responsibilities:

• Provide end-to-end delivery leadership for an assigned application team by coordinating work across client's and vendor resources (BSA(s), engineers, architects, environment leads, and other support functions) without direct supervisory authority.
• Translate business objectives into delivery execution: drive scope clarity, sequencing, milestones, and deliverable commitments in partnership with client's leadership and stakeholders.
• Lead cross-functional planning and dependency management across teams (integrations, environments, security/network reviews, release coordination, vendor/supplier timelines).
• Provide consistent status reporting to client's leadership, including progress, risks/issues, decisions needed, dependencies, and mitigation plans; ensure actions are tracked to closure.
• Coordinate priorities and capacity: ensure there is a steady pipeline of “ready” work, align work assignments with technical leads, and maintain delivery flow so team capacity is effectively utilized.
• Support ROM estimates and planning by coordinating inputs from engineering/architecture; document assumptions, constraints, dependencies, and risks.
• Partner with client's leadership to support funding/approval activities by providing required delivery inputs (scope, sequencing, timeline, risks, resource assumptions).
• Coordinate release/deployment readiness: environment readiness, change approvals, cutover planning, validation steps, communications, and post-release stabilization.
• Support production operations and critical incidents by coordinating participation, facilitating communications, documenting impact/timeline, and ensuring corrective actions are prioritized and completed.
• Identify required software, hardware, tooling, and supplier services; define technical requirements and timelines so client's leadership can procure and represent client for postal business needs.
• Drive continuous improvement across delivery execution, documentation, quality, automation, and operational readiness.

Required Skills:

• 4+ years in technology delivery roles (e.g., Senior BSA, Technical Delivery Lead, Technical Project Lead, Technical Program Coordinator/Lead, or similar).
• Proven ability to lead through influence and coordinate cross-functional work across engineering, architecture, infrastructure/environments, security, and operations.
• Strong requirements-to-delivery capability: translating complex needs into epics/features/stories and into executable plans with measurable outcomes.
• Practical understanding of AI/ML concepts and governance, with experience using approved AI-enabled tools/approaches to improve requirements, analysis, estimation, reporting, defect/incident triage, and overall delivery execution.
• Strong delivery discipline: planning, scope control, dependency management, risk/issue management, and proactive escalation.
• Proven ability to lead cross-functional teams through change (without direct authority), adopt/improve delivery methodologies (Agile/DevSecOps), and drive measurable improvements using delivery/operational metrics.
• Technical fluency across SDLC and modern delivery practices (APIs/integrations, environments, DevSecOps concepts, logging/monitoring, and incident response); not required to code, but must engage effectively with technical teams.
• Strong executive communication: ability to present status, tradeoffs, and recommendations and drive timely decisions.
• Experience with work management and ITSM tools (e.g., VersionOne/Jira/Azure DevOps; ServiceNow or equivalent) and producing delivery artifacts (status, RAID logs, milestones, ROMs).

Preferred (Optional):

• Scrum certification (e.g., CSM, PSM) and/or scaled Agile experience (e.g., SAFe).
• Experience supporting production releases and incident response in high-availability environments.
• Experience incorporating security, privacy, and performance requirements into delivery artifacts.
• Experience measuring and reducing costs (cloud consumption, tooling/supplier spend, operational effort) by identifying cost drivers, optimizing services, and automating repeatable work while maintaining service levels.

Educational Requirements:

• A bachelor’s degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred.

The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

Benefits:

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off