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Job type
Not listed
Work mode
Not listed
Level
Senior
Department
Healthcare
Experience
Not listed
Posted
Sep 1, 2026
About the role
ESSENTIAL JOB RESPONSIBILITIES
Supports and demonstrates IMA’s core values
Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
Provide exceptional customer service, streamlining the manufacturer assistance process or enrolling in international shipping, ensuring a seamless transition over to our pharmacy programs.
Provides assistance to pharmacy advocate staff and patients to complete and submit all necessary forms and program applications.
Completes and submits all necessary forms in a timely manner. Tracks and follows up on status of applications.
Frequently works in Excel spreadsheets to create and analyze enrollment, use and revenue tracking.
Communicates effectively with patients, healthcare providers, and third party representatives
Maintains frequent phone contact with provider representatives, third party customer service representatives, and pharmacy staff.
REQUIRED EXPERIENCE AND SKILLS
High School, Diploma, or GED required
Pharmacy tech preferred or experience in a retail pharmacy or health care field.
Ability to communicate effectively both orally and in writing.
Ability to build productive internal/external working relationships.
Strong interpersonal skills.
Strong organizational skills; attention to detail.
General knowledge of pharmacy benefits.
Ability to proficiently use Microsoft Excel, Outlook and Word.
Ability and initiative to work independently or as a team member.
Ability to problem solve.
Strong time management skills.
Customer satisfaction focused.
COMPETENCIES & TRAITS
Professionalism
Building relationships
Manage Client Relationships
Identifies key professional working relationships and works to develop them over time.
Proactively engages in and promotes clear communication of information and needs within working relationships.
Interpersonal skills
Ability to foster and maintain healthy, mutually beneficial relationships with others.
Displays emotional intelligence by controlling and expressing emotions professionally and respectfully to create and maintain productive relationships.
Problem Solving
Ability to view situations in an objective or critical manner and choose the best solution accordingly.
Uses brainstorming techniques to create a variety of solutions, thinking outside the box when necessary.
Communicating
Actively listens, shares information, and proposes suggestions and solutions.
Expresses oneself effectively both orally and in written form.
