About the role

Supports and demonstrates IMA’s core values
Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
Interacts professionally and timely with clients via email, phone, and in-person
Maintains a proactive approach focusing on claim strategies and resolutions
Advocates for the timely, optimal resolution of claim matters for our clients
Communicates pertinent claim information timely to internal and external clients
Maintains strong relationships with internal and external clients
Subject matter or specific coverage line knowledge and expertise in multiple lines of coverage
Participates in presentations, including new business, RFPs (clients, TPAs), claim reviews, renewals, etc.
Develops strong working knowledge of IMA computer systems/programs
Assists Claim Manager with claim staff onboarding, training and development
Develops and expands relationships at local, regional and national levels with carriers, TPAs, legal resources, consultants, etc.
Leads and contributes to Claim Projects, and other tasks as assigned
Attends insurance related seminars including but not limited to continuing education classes

10 + years of prior Claims experience required
Bachelor’s degree or work experience equivalent to a college degree
System skills or aptitude – Applied Epic, Carrier and TPA platforms preferred
Experience with MS Office products preferred/required (specifically PowerPoint, Outlook, Word, and Excel)
Exceptional technical skill and knowledge of coverage and claims handling
Moderate travel required (25-50%)
Excellent communication and negotiation skills
Strong mathematical and reasoning skills required
Ability to discuss and solve claim problems with clients and insurance carriers.

Claim Executive