Technical Support Engineer

Our mission and why it matters

We are on a mission to make humans the strongest security layer.

Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.

We don't just simulate risks. We build the tools that detect and stop them.

Your role

As a Technical Support Engineer, you’ll play a key part in that mission by ensuring our customers get the most out of the Hoxhunt platform. You’ll help them maintain smooth, reliable performance so their teams can focus on strengthening security awareness and building resilient behaviors. Your work will directly influence how effectively customers engage with Hoxhunt and improve their ability to recognize and respond to threats.

What you'll do

• Provide technical support through email and troubleshooting calls, focusing on product support for our own platform, email technologies (M365, Google Workspace) and identity provider services (Microsoft Entra, Okta).
• Be the first point of contact for US-based customers, resolving technical issues and ensuring customer satisfaction.
• Collaborate with global teams, sharing insights and contributing to process and product improvements.
• Use your knowledge and skills to troubleshoot complex issues, suggest solutions, and ensure smooth product functionality.

What we're looking for

• 2–3 years of experience in technical support solving complex issues (Tier 2).
• Strong problem-solving skills and an analytical mindset.
• Excellent communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Comfortable taking ownership and thrives in an environment that values accountability and autonomy.
• Genuine passion for helping others and solving problems efficiently.
• Experience working with email technologies and identity provider services preferred.
• Experience working in a SaaS environment or within the cybersecurity industry preferred.
• Experience with Email Technologies: Knowledge of email technologies such as M365 and Google Workspace preferred.

What success looks like

• First 30 days: Learn the Hoxhunt platform, handle basic tickets under guidance, and share feedback on your onboarding experience. By 60 days: Independently resolve more complex tickets, conduct troubleshooting calls, and suggest process improvements. By 90 days: Lead critical support cases, contribute to shaping the US-based support strategy and improve the support experience.

About Hoxhunt

Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +270 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, Singapore, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc.

As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day.