Customer Support Representative

Why this role is exciting

As a Customer Support Representative, you'll be the voice of the world's first commercial remote driving service working closely with Operations and Product, your feedback will shape how the service improves handling customer contacts across every channel and making sure every interaction reflects the quality and care Vay is built on.

What you’ll be driving

• Handle inbound customer contacts (calls, email, chat)
• Resolve issues related to bookings, billing, app usage, and vehicle access
• Log and document all interactions accurately in our CRM
• Follow escalation protocols for technical or operational issues
• Meet or exceed KPIs including CSAT, FCR, and AHT
• Flag recurring issues and contribute to process improvements

What are we looking for

• 3+ years of customer-facing experience in support (ride-hailing, mobility, car rental, banking, or similar preferred)
• Clear and empathetic communicator, written and verbal
• Comfortable working in a fast-paced, evolving environment with shifting priorities
• Able to follow escalation processes consistently and document interactions accurately
• Comfortable using digital tools - CRM and ticketing systems (Zendesk, Freshdesk, or similar)
• Must be able to work on-site in Las Vegas, including shift work and weekends

Why choose Vay

💪A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.

🌍 Huge scope for impact in a fast paced environment

🎫 401(k) programme

🏥 Health, Dental & Vision Insurance

🚗 All Vay team members receive 30% off their Vay rides

🏋️‍♂️ Wellness Hub free gym access & wellness app subscriptions

🛍️ Exclusive external discounts

🎊 Regular team events throughout the year

For more information on Vay’s physical demands, working environments and safety requirements, you can review this link. We’ll also cover anything specific to this role during the first interview.

We’d love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.

We welcome applications from all backgrounds and experiences. If you’re excited about shaping something truly groundbreaking, we’d be happy to hear from you.