Head of City Operations

Vay's US commercial fleet is scaling fast and we're looking for a strategic, data-driven operations leader to own how it runs. You'll design the processes, metrics, and partnerships that keep vehicles ready at industry-leading uptime, and lead a growing team as we expand across cities. This role is weighted toward strategy and operational design rather than hands-on mechanical work, with real ownership and room to shape how the function works. If most of the below resonates and you're excited to grow into the rest, we'd love to hear from you.

What you’ll be driving

• Define the processes, guidelines, and shift plans that keep the fleet running efficiently
• Build the metrics and reporting that make downtime visible and actionable day to day
• Partner with engineering to solve recurring issues at the source rather than patch them repeatedly
• Develop the partnerships (charging operators, repair partners, OEMs, city partners) behind multi-city expansion
• Lead and grow a team of six technicians and support engineers
• Coordinate with Commercial Operations in Las Vegas and the production team in Europe

What are we looking for

• A strong operations background, ideally defining and scaling how an operation runs
• Comfort working from data to define KPIs, build reporting, and make decisions from the numbers
• Experience building partnerships with vendors, operators, or OEMs
• Experience leading a team, with an interest in developing people over time
• Fleet experience is a plus, though transferable ops experience is equally welcome
• Exposure to fast-growing or technology companies is a bonus

Why choose Vay

• A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.
• Huge scope for impact in a fast paced environment
• ESOP stock options: A stake in Vay’s future - not just a salary.
• FlexiblePaid Vacation Days
• 401(k) programme
• Health, Dental & Vision Insurance
• All Vay team members receive 30% off their Vay rides
• Wellness Hub free gym access & wellness app subscriptions
• Exclusive external discounts
• Relocation financial assistance when relocating to Las Vegas
• Regular team events throughout the year

For more information on Vay’s physical demands, working environments and safety requirements, you can review this link. We’ll also cover anything specific to this role during the first interview.

We’d love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.

We welcome applications from all backgrounds and experiences. If you’re excited about shaping something truly groundbreaking, we’d be happy to hear from you.