Operations Associate

About The Role

The Operations Associate drives execution of operational programs across Central Operations' core functions — Contractor Operations, Marketplace & Allocations, Trust & Safety, and Pay. This is an individual contributor role with real ownership over the workstreams you touch: you'll dig into the data, spot what's not working, and drive improvements forward, working closely with Operations Program Managers and cross-functional partners to keep programs running smoothly.

• Own execution of operational workstreams across Central Operations functions, using judgment on how best to get the work done
• Pull, organize, and analyze data to identify trends, gaps, and opportunities for improvement
• Monitor key metrics and operational queues, and drive resolution of issues within your scope — not just flagging them upward
• Identify and help implement process improvements, not just document existing ones
• Own day-to-day escalations and requests, using judgment on when to resolve directly versus loop in others
• Partner with cross-functional teams on ad hoc requests and initiatives

You Have

• 1+ years of experience in operations, business support, or a similar analytical individual-contributor role
• Strong analytical skills, with the ability to use data to inform decisions and drive action
• Comfort operating with ambiguity, using judgment to figure out the right approach rather than relying on a fixed playbook
• Strong organizational skills and attention to detail
• Basic proficiency in SQL or similar data tools, or strong willingness to learn quickly
• Clear written communication skills for documenting work and driving alignment with stakeholders

Bonus points

• Prior exposure to one of Central Operations' core functions — Contractor Operations, Marketplace & Allocations, Trust & Safety, or Pay
• Experience using SQL or other data analysis tools
• A track record of taking ownership and driving improvements without heavy oversight