Account Manager

Join us as an Account Manager

We're hiring a proactive, revenue-driven Account Manager to own and scale relationships with our highest-value accounts. Managing a dedicated portfolio of ~40 enterprise clients ($1M+ revenue organizations on annual subscriptions), you will serve as a strategic partner to ensure delivery goals are met while driving aggressive account expansion. This role is ideal for a strong consultative seller with a talent for customer development who can translate client feedback into new product offerings like impact reporting.

As Account Manager, your mission will be to:

• Own the end-to-end relationships for a portfolio of 40 high-value, annual subscription clients ($1M+ annual revenue).
• Conduct structured weekly syncs with stakeholders to maintain alignment, track progress, and build deep organizational trust.
• Partner with internal operations to ensure all service delivery goals and grant milestones are hit consistently.
• Identify, pitch, and close expansion opportunities across your portfolio to consistently increase Net New ARR.
• Upsell new custom projects and expanded scopes of work based on client operational needs.
• Introduce and cross-sell Government and Federal grant opportunities to broaden client funding pipelines.
• Act as a core driver of customer development, running structured interviews and gathering qualitative feedback during weekly interactions.
• Uncover unaddressed market needs and work closely with product leadership to help design and validate new solutions (e.g., specialized impact reporting tools).

This role is a perfect match for you if you have:

• 3–5+ years in Account Management, Enterprise Customer Success, or Sales managing high-touch, high-ARR customer portfolios.
• History of meeting or exceeding net revenue expansion quotas ($1M+ revenue client base preferred).
• Skilled at running discovery, framing ROI, and guiding clients toward expanded solution packages (including complex areas like Government/Federal grants).
• Demonstrated capability in customer development, product feedback loops, and identifying new commercial opportunities from routine client conversations.