Customs Trade Specialist

About the Role:

Reporting to the Client Care Manager, the Trade Specialist is responsible for the day-to-day care of our clients, including the transactional audit of released shipments, database maintenance, creation of new parts and support of the release team. The Trade Specialist has a full comprehension of the release process, the ability to provide outstanding service to our clients and work with Customs in a professional manner.

What You'll Do:

• Day-to-day Client Care, including problem resolution
• Assisting, teaching, coaching and mentoring team members as needed in support of the day-to day transactional processing and client needs
• Keeping up to date on current CBP regulations and PGA programs, researching as necessary to assist clients and associates
• Engage in carrier, vendor, Customs and client communication via telephone and email
• Audit entries for quality control
• Creation and maintenance of internal client work instructions
• Assist as needed in executing accurate customs entries in brokerage systems for all modes of transportation, ensuring timely processing and submission to Customs
• Client database maintenance, including FTA correlations and updating annual certificates
• Other duties, as required

What You Bring:

• Demonstrate a strong track record of success in their current position
• Ability to represent GHY and be the voice of the company while interacting with clients and colleagues in a professional, collaborative manner
• Exceptional client service skills
• Strong, friendly, upbeat verbal and written communication skills
• Attention to detail and logic with the ability to make objective business decisions and prioritize work in a fast-paced environment
• Excellent analytical and problem-solving skills
• Ability to make moment of truth decisions to limit liability to GHY and our clients
• Experience successfully navigating different client nuances and SOP’s
• Self-motivated and can work independently
• Can proactively recognize problems and work to resolve them
• Advanced knowledge of US Customs rules and regulations
• Advanced knowledge of Invoice (entry) requirements
• Advanced knowledge of PGA requirements and data elements required for entry
• Advanced knowledge of tariff classification, GRI’s, GN’s and explanatory notes
• Experience with customs brokerage software
• Proficient in Outlook, Word, and Excel
• Tolerance to adversity and the capability to handle stress in a positive manner
• Ability to productively work within tight deadlines

Experience & Education:

• 3+ years of related experience
• Certified Customs Specialist (CCS) Designation
• Licensed Customs Broker preferred

Working Conditions:

• Sitting at desk, 90%
• Travel, 10%

Why You'll Love Working Here:

• We CARE: Our values guide everything we do — Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do.
• Work-Life Balance: Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired.
• Competitive Compensation: Fair pay through scheduled salary assessments and a performance-based bonus program.
• Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
• Growth & Development: Access to our internal university, leadership development program