Technical Writer Intern

About You and The Role

The Technical Writing team builds and maintains a dependable documentation system that supports safe, effective work across Zipline’s products and operations.

We partner with engineering, operations, and support to translate complex technical and operational information into clear manuals, procedures, guides, references, onboarding materials, and troubleshooting content.

Our work spans the full documentation lifecycle, from understanding user needs and how systems operate to organizing, editing, reviewing, and publishing content.

We set a high bar for accuracy, clarity, consistency, usability, and timeliness while making it easier for people to find the right information at the right time.

What You'll Do

• Documentation Quality: Help review and improve manuals, procedures, guides, and other content for clarity, accuracy, completeness, consistency, timeliness, and usability.
• Training and Guide Refresh: Update materials to reflect current product behavior, use timeless language, and broaden content for the audiences and products it serves.
• Information Architecture: Improve site navigation and content structure around user tasks and workflows so readers can reach the right information more easily.
• Troubleshooting Guide Structure: Reorganize troubleshooting pages so context, prerequisites, and supporting information lead clearly into step-by-step guidance.
• Contributor Onboarding: Simplify onboarding documentation by clarifying prerequisites, setup, contribution guidelines, review expectations, and the path from a proposed change to published content.
• Technical Understanding: Read technical source material, ask questions about how systems and processes operate, and help identify documentation gaps or opportunities for improvement.
• Review and Collaboration: Work with technical writers, engineers, and operations partners to validate accuracy, check clarity and page flow, and incorporate feedback.

What You'll Bring

• Educational Background: Currently pursuing a Bachelor’s degree in English, Rhetoric and Composition, Technical or Professional Writing, Journalism, Communications, Information Science, Computer Science, or a related field.
• Writing and Editing: Strong editing and writing skills, with the ability to make documentation accurate, clear, specific, complete, and concise.
• Technical Communication: Ability to explain technical concepts to people with different levels of technical familiarity.
• Technical Curiosity: Interest in learning how software, hardware, and operational systems work, and willingness to learn from technical source material.
• Organization and Information Design: Strong organizational skills and attention to detail, including the ability to structure complex information, evaluate priorities, and manage multiple documentation tasks.
• Logical and Creative Thinking: Ability to think logically and creatively about how information should be structured for different audiences and tasks.
• Collaboration and Independence: Collaborative, self-directed, and comfortable receiving feedback while making progress on defined projects.

Bonus Qualifications

• Experience with version-controlled documentation workflows or content management systems.
• Experience creating documentation for software, hardware, operations, or other complex technical domains.
• Experience using AI tools to draft, edit, or review content, with an interest in developing responsible editorial workflows.
• Interest in robotics, aviation, logistics, service operations, or other technical products.