Sales Support Associate

About the Role

The Sales Support Associate plays a critical role on the Fanatics Collect Sales team, supporting sales representatives and serving as a primary point of contact for client communications across auctions, fixed price marketplace, private sales, and vault storage services. Reporting to the Director of Sales, this role is ideal for someone highly organized, responsive, and customer-focused, with a passion for collectibles and a strong commitment to operational excellence. You’ll collaborate cross-functionally with Customer Service, Operations, and Sales Support to ensure a seamless client experience and help drive sales team efficiency.

Responsibilities:

• Support daily communications (phone, email, text, social media) with clients across Fanatics Collect sales channels
• Assist Sales Reps in managing and growing relationships with collectors, both buyers and sellers
• Respond promptly to client inquiries and internal requests related to submissions, curation, invoicing, and asset transactions
• Coordinate with internal teams to resolve client issues and fulfill sales support requests
• Maintain accurate records of asset submissions and track post-sale data
• Perform ongoing customer account maintenance and data entry
• Provide high-touch customer service with urgency and professionalism
• Support team operations through administrative tasks and special projects as needed
• Uphold the highest standards of communication, organization, and responsiveness

Qualifications:

• 1–3 years of experience in a client-facing support, operations, or sales assistant role
• Background in sales or customer service preferred
• Knowledge of trading cards, collectibles, or sports memorabilia is highly desirable
• Strong organizational skills with excellent attention to detail
• Exceptional communication skills—both written and verbal
• Proficiency in navigating fast-paced, dynamic work environments
• Ability to work independently and manage multiple priorities effectively
• Demonstrated professionalism and a customer-first mindset