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EOS

Device Support Technician

Seattle, USAOn-sitePosted 1 month ago

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Job type
Not listed
Work mode
On-site
Level
Not listed
Department
Information Technology
Experience
2+ years experience
Posted
Sep 1, 2026

About the role

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

  • Stage and set up devices for the studies in field or onsite. Study set-up may involve engaging with engineering
  • Load software onto devices using Android developer/platform tools commands and scripts
  • Provide accurate, time sensitive, and effective solutions/assistance to researchers during studies
  • Act as the main POC for device troubleshooting
  • Improve and maintain the repository of manual test scenarios
  • Work with engineers to improve our test coverage and facilitate the communication with researchers. Coding will not be needed here, mainly looking for someone familiar with the software lifecycle.
  • Involved with asset management of test devices and field recording equipment
  • Use the ticketing system to open, track, and resolve all device related issues
  • Build and maintain relationships with our QA employees within VR platforms
  • Travel will be involved, potentially international

KEY RESPONSIBILITIES:

  • 2+ years experience in an QA or IT role
  • Experience troubleshooting Android through Android developer tools (ADB & Fastboot)
  • Experience PC/Mac/Mobile recording software
  • Education Relevant degree or proven track record
  • Familiarity with UX and usability research and methods
  • Detail oriented and has outstanding interpersonal skills
  • Ability to ramp up on internal processes and tools
  • Experience troubleshooting in Mac and Windows environment, including IP connectivity and application compatibility
  • Experience troubleshooting iOS devices
  • Demonstrated ability to work independently
  • Excellent oral and verbal communication skills / Compelling communication and a strong customer service orientation
  • Experience with virtual reality and gaming is a plus