Associate Solutions Engineer | Housing

About The Role

EliseAI’s Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for customers. Solutions & Support team members possess in-depth system knowledge of individual client configurations, systems, and configuration data access. The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.

Key Responsibilities

Deeply understand our systems, customers, and how they work best together:

• Understand how we onboard clients and translate their preferences into system settings.
• Understand how integrations work with client email, calendar, CRM, and property management systems.
• Understand how clients’ businesses work and how reported issues impact their operations.

Provide excellent, customer-obsessed support to clients:

• Quickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and business impact.
• Resolve issues by providing empathetic, extra-mile customer service.
• Prioritize time according to the issue’s impact on clients’ businesses.
• Advise clients on best practices for configuring and interacting with their AI Assistant.

Investigate and document bugs:

• Investigate issues’ root cause and impact using SQL queries, logs, and other data sources.
• Write effective ticket summaries describing the issue, reproduction steps, business impact, and relevant documents.
• Communicate bug fixes to clients, confirm the issue is solved, and share updates with team members.

Requirements

• Bachelor’s degree in Computer Science or equivalent field.
• 1-3 years of experience in a similar role or field.
• Experience with support software and CRMs such as Zendesk and Salesforce is a plus.
• Demonstrated technical proficiency through a computer science degree, bootcamp certificate, or previous work experience.
• Data-driven decision-making and analytical skills.
• Strong written and verbal communication skills.
• Experience in a customer-facing role is a plus.
• Willingness to work in person at the office 5 days a week.

Move at Rocket Speed, Build Something Massive

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact with full autonomy and no micromanagement. We hire the best, expect the best, and provide a challenging and rewarding career experience.

Nice to Haves Include

• Computer Science degree, bootcamp certificate, or equivalent.
• Experience building projects using low-code or no-code tools such as Retool.
• Advanced knowledge of Google Sheets or Excel.
• Familiarity with DataDog or similar event-logging software.
• Familiarity with Postman or other API testing tools.
• Familiarity with reporting tools such as Tableau.
• Experience writing SQL queries.

Why Join

Growth and impact. You’ll join a funded startup that’s scaling quickly and help write its playbook. Every day, you’ll identify opportunities to scale and execute on them while learning from both successes and failures with team support.

Benefits

In addition to growth and impact, EliseAI offers competitive salaries and the following benefits:

• Equity in the company.
• Medical, dental, and vision premiums covered at 100%.
• Fully paid parental leave.
• Commuter benefits.
• 401k benefits.
• Fitness and home services stipend.
• Collaborative in-office environment with an open floor plan, fully stocked kitchen, and meals covered in the office.
• Unlimited vacation and paid holidays.
• Relocation packages.

Job Compensation Range

The salary range for this role is $100,000 - $135,000. EliseAI offers a total rewards package including base salary, equity, benefits, and perks. Exact compensation depends on experience, skill level, location, and qualifications.