- Job type
- Full-time
- Work mode
- On-site
- Level
- Entry Level
- Department
- Information Technology
- Experience
- No experience required
- Posted
- Aug 13, 2026
About the role
About the Role
EliseAI’s Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for customers. The team maintains in-depth knowledge of client configurations and systems, accesses configuration data, troubleshoots customer issues with internal teams, and ensures the best possible customer experience.
Key Responsibilities
Deeply understand the product, customers, and how they work best together, including client onboarding, system settings, telephony, EHR and PMS integrations, and the impact of reported issues on client operations.
Provide excellent, customer-obsessed support by communicating clearly and professionally, investigating and resolving issues, prioritizing work by business impact, and advising clients on best practices for configuring and interacting with the AI Assistant.
Investigate and document product issues using SQL queries, logs, and other data sources. Write effective ticket summaries describing issues, reproduction steps, business impact, and relevant documentation. Communicate bug fixes to clients, confirm resolution, and share updates with team members.
Requirements
- 0-3 years of experience in a similar role or field
- Technical proficiency through a computer science degree, bootcamp certificate, or previous work experience
- Data-driven decision-making and analytical skills
- Ability to explain complex technical concepts to technical and non-technical audiences
- Problem-solving skills and comfort with ambiguous or open-ended problems
- Customer-facing experience is a plus
- Willingness to work in person at the office 5 days a week
Nice to Haves Include
- Computer Science degree, bootcamp certificate, or equivalent
- Experience building projects with low-code or no-code tools such as Retool
- Advanced knowledge of Google Sheets or Excel
- Familiarity with Datadog or similar event-logging software
- Familiarity with reporting tools such as Tableau
- Experience writing SQL queries
Why Join
Growth and impact. Join a funded startup scaling rapidly, help create its playbook, and learn through both success and failure while receiving team support.
Benefits
- Equity in the company
- Medical, dental, and vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401(k) benefits
- Fitness and home services stipend
- Collaborative in-office environment with meals covered
- Unlimited vacation and paid holidays
- Relocation packages
Job Compensation Range
The salary range for this role is $100,000 - $135,000. EliseAI offers total rewards including base salary, equity, benefits, and perks. Exact compensation depends on experience, skill level, location, and qualifications.