Solutions Engineer, Implementation & Delivery | Housing

About EliseAI

At EliseAI, we're improving the industries that matter most: housing and healthcare. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team.
• Healthcare: We make it easy to schedule appointments, complete intake forms, and communicate with providers.

About The Role

We're looking for a Solutions Engineer to join our pre-sales and implementation team. You'll work across technical architecture, configuration, customer engagements, and go-live delivery. You'll own the technical work stream from pre-sales through go-live for complex enterprise customers.

The ideal candidate has experience as an Implementation Engineer, Technical Account Manager, or Product Generalist and combines hands-on technical ability, cross-vertical curiosity, and a passion for customer success.

Key Responsibilities

• Own technical implementation end-to-end across enterprise accounts, from presales discovery through configuration, testing, and go-live.
• Partner with Engagement Managers and Customer Success Managers to deliver a coordinated experience for enterprise customers.
• Drive technical discovery during pre-sales by mapping workflows and identifying configuration requirements.
• Configure and activate the platform to match each customer's operational needs.
• Build and present best-practice recommendations tailored to each customer's operating model.
• Develop expertise across multiple verticals and become a trusted customer advisor.
• Synthesize implementation learnings into feedback for Product and Engineering.
• Create playbooks, configuration templates, and onboarding frameworks.
• Identify risks in customer deployments and resolve them before escalation.

Requirements

• 3+ years of experience in solutions engineering, implementation engineering, technical account management, or a related technical presales or post-sales role.
• Experience owning technical implementation for enterprise customers, ideally in a SaaS or AI/ML product environment.
• Strong technical foundation with APIs, system integrations, data flows, and configuration-heavy platforms; SQL and BI tools such as Looker or Tableau are a plus.
• Excellent communication and relationship-building skills.
• Strategic customer instincts and the ability to advise, consult, and advocate for effective solutions.
• Experience working cross-functionally across Sales, Customer Success, Product, and Engineering.
• Ability to develop expertise across multiple customer segments.
• Strong organization and accountability while managing multiple high-stakes implementations.
• Customer-first mentality.
• Willingness to work on-site at the office 4–5 days per week.

Why Join

This is an opportunity to join a funded unicorn at a pivotal stage of growth, working on problems in housing and healthcare. Every engagement is an opportunity to learn, build, and make a measurable impact for customers and the business.

Benefits

• Equity in the company.
• Medical, Dental, and Vision premiums covered at 100%.
• Fully paid parental leave.
• Commuter benefits.
• 401k benefits.
• Fitness and home services stipend.
• Fully stocked kitchen with meals covered in the office.
• Unlimited vacation and paid holidays.
• Relocation packages covered.

Job Compensation

The salary range for this role is $135,000–$185,000. In addition to base salary, this role includes a launch-based SPIFF program tied to successful customer go-lives. The total rewards package includes base salary, variable compensation, equity, and benefits. Exact compensation depends on experience, skill level, location, and qualifications.

EliseAI provides equal employment opportunities and prohibits discrimination and harassment based on legally protected characteristics. Employment is on an at-will basis. Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered.