Sr. Customer Architect

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform brings together the precision of search and the intelligence of AI to help organizations accelerate results through search, security, and observability solutions.

We are actively seeking a Senior Customer Architect with an understanding of technology and hands-on experience in Observability, Cybersecurity, and Enterprise Search. The role requires a strong technical background, preferably with experience in cloud-based software solutions. The successful candidate will drive consumption of Elastic solutions by aligning them with customer business objectives, onboarding customers, securing adoption, and facilitating expansion.

What is The Role

As a Sr Customer Architect, you will be the Trusted Technical Advisor, working with customers and complementary groups such as Field and Services Teams to ensure Elastic solutions exceed customer expectations. You will define and communicate technical success criteria, craft Technical Success Plans, provide technical guidance, share standard methodologies, align technical objectives with business goals, and guide customers toward successful adoption, sustained usage, and increased consumption.

What You Will Be Doing

• Ensure customers derive significant value, eliminate technical friction, and increase adoption and application of Elastic solutions.
• Collaborate with account teams, including Account Executives and Solutions Architects, to provide ongoing technical coverage and support.
• Define technical success plans outlining optimal use of Elastic solutions to achieve business objectives.
• Ensure a successful technical customer journey from onboarding through adoption and continued consumption.
• Understand and articulate the value proposition of Elastic solutions and align them with customer business goals.
• Identify and eliminate technical friction to promote smoother adoption and implementation.
• Liaise between customers and support to ensure an optimized support resolution experience.
• Collaborate with Service Teams to deliver personalized solutions meeting customer needs.
• Translate customer business needs into technical requirements for Elastic solutions.
• Identify expansion opportunities and foster ongoing customer relationships.
• Review customer consumption and suggest upgrades and enhancements that increase value.

What You Bring

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
• Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
• Experience with Elastic solutions such as Observability, Security, or Enterprise Search, or with the Elastic stack, including Elasticsearch, Logstash, and Kibana.
• Excellent communication and presentation skills.
• Strong social skills and the ability to establish relationships with customers and team members.
• Demonstrated problem-solving skills and a track record of delivering innovative solutions.
• Ability to lead multiple projects simultaneously and meet deadlines.

Additional Information - We Take Care of Our People

Elastic offers competitive pay, health coverage in many locations, flexible locations and schedules for many roles, generous vacation days, donation and service matching, volunteer time, and a minimum of 16 weeks of parental leave. The role is eligible for stock program participation and includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings.

Elastic welcomes individuals with disabilities and strives to create an accessible and inclusive experience. Accommodation requests can be submitted during the application or recruiting process. Applicants have rights under applicable Federal Employment Laws. Employment may be subject to export controls and licensing requirements for individuals located in or nationals of certain sanctioned countries or regions. Please see Elastic's Applicant Privacy Statement for additional information.