Claims Advocate- P&C

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results.

Location:

This role will be located out of our Los Angeles or Newport Beach office, 2x a week in-office requirement.

Summary:

To perform this job successfully, the Claims Advocate must be able to perform each essential duty satisfactorily. This position supports a diverse portfolio of clients across multiple industry verticals and serves as a trusted claims resource to clients, carriers, and internal stakeholders.

Essential Duties and Responsibilities:

• Assist clients with the reporting of Property & Casualty (P&C) claims and interpret P&C policies to determine applicable coverage.
• Act as a liaison between clients and insurers to ensure claims are handled timely and achieve the best possible outcome.
• Assist clients in resolving coverage issues and negotiating settlements.
• Review summons and complaints for proper handling and reporting to appropriate carriers.
• Respond to inquiries from clients, adjusters, producers, attorneys, and claimants.
• Set up and maintain claim files and prepare correspondence as necessary.
• Document claim activity and communications in agency management systems.
• Notify account managers and producers of client service, claims, or coverage concerns.
• Notify Loss Control of potential safety issues related to claims.
• Monitor claims through satisfactory conclusion.
• Participate in carrier claim reviews with clients.
• Support clients across varied industry sectors and risk profiles.
• Set priorities and manage workflow for efficient, timely processing.
• Work effectively with team members and maintain professional relationships with clients, carriers, vendors, business partners, and internal stakeholders.
• Remain informed about legislative developments, coverage changes, market trends, carrier programs, and emerging technology.
• Local travel may be required periodically.

Key Competencies:

• Knowledge of Property & Casualty coverage forms, claims processes, and industry practices.
• Strong analytical and problem-solving skills.
• Excellent written and oral communication skills.
• Excellent organizational and time management skills.
• Ability to multitask, prioritize assignments, exercise good judgment, and handle sensitive situations.
• Strong teamwork skills.
• Basic math skills.

Education and/or Experience:

• 3-5 years of Property & Casualty claims experience. Experience may be met through prior work with a broker, insurance carrier, or third-party administrator (TPA).
• Intermediate to advanced computer skills, including working knowledge of Microsoft Office programs.
• Ability to interact effectively with a wide variety of people.
• Ability to work independently with little supervision.

Certificates, Licenses, Registrations:

• Valid P&C Brokers License.

The national average salary for this role is $95,000 to $105,000 in base pay, exclusive of bonuses or benefits. Base pay will be determined based on experience, skills, training, certifications, education, internal equity, and market data.

Why EPIC:

EPIC offers paid time off, paid holidays, leave options, employee referral bonuses, recognition programs, employee resource groups, professional growth and development, tuition reimbursement, leadership development, pet insurance, identity theft and fraud protection, legal and family planning, 401(k) matching, medical, dental and vision insurance, wellness and employee assistance programs, and a collaborative work culture.

EPIC embraces diversity and is committed to fostering a welcoming, valued, respected, and inclusive work community.