Claims Advocate- P&C

Come join our team! EPIC Insurance Brokers & Consultants is a growing insurance brokerage with over 4,000 employees nationwide. This role will be located out of the Los Angeles or Newport Beach office, with a 2x a week in-office requirement.

Summary:

The Claims Advocate supports a diverse portfolio of clients across multiple industry verticals and serves as a trusted claims resource to clients, carriers, and internal stakeholders.

Essential Duties and Responsibilities:

• Assist clients with reporting Property & Casualty claims and interpret policies to determine applicable coverage.
• Act as a liaison between clients and insurers to ensure claims are handled timely and achieve the best possible outcome.
• Help clients resolve coverage issues and negotiate settlements.
• Review summons and complaints for proper handling and reporting to carriers.
• Respond to inquiries from clients, adjusters, producers, attorneys, and claimants.
• Set up and maintain claim files and prepare correspondence.
• Document claim activity and communications in agency management systems.
• Notify account managers and producers of service, claims, or coverage concerns.
• Notify Loss Control of potential safety issues related to claims.
• Monitor claims through satisfactory conclusion and participate in carrier claim reviews.
• Support clients across varied industries and risk profiles.
• Manage priorities and workflow to process responsibilities efficiently and timely.
• Maintain effective relationships with clients, carriers, vendors, business partners, and internal teams.
• Communicate information, guidance, and support to internal and external stakeholders.
• Remain informed about legislative developments, coverage changes, market trends, carrier programs, and emerging technology.
• Local travel may be required periodically.

Key Competencies:

• Knowledge of Property & Casualty coverage forms, claims processes, and industry practices.
• Strong analytical, problem-solving, written, oral, organizational, and time-management skills.
• Ability to multitask, prioritize assignments, work in a team, exercise good judgment, and handle sensitive situations.

Education and/or Experience:

• 3-5 years of Property & Casualty claims experience, which may be gained with a broker, insurance carrier, or third-party administrator.
• Intermediate to advanced computer skills, including Microsoft Office.
• Ability to interact effectively with a wide variety of people and work independently with little supervision.

Certificates, Licenses, Registrations:

• Valid P&C Brokers License.

Compensation:

The national average salary for this role is $95,000 to $105,000 in base pay, exclusive of bonuses and benefits. Compensation depends on experience, skills, training, certifications, education, internal equity, and market data.

WHY EPIC:

EPIC offers paid time off, paid holidays, leave options, referral bonuses, employee recognition programs, employee resource groups, professional growth and development, tuition reimbursement, insurance benefits, legal and family planning support, 401(k) matching, wellness programs, and employee assistance programs.