- Job type
- Full-time
- Work mode
- On-site
- Level
- Director
- Department
- Information Technology
- Experience
- 6+ years experience
- Posted
- Sep 3, 2026
About the role
Major Responsibilities:
Technology Operations & Support
- Lead the delivery of employee technology services, ensuring a reliable, secure, and high-quality support experience across the organization.
- Oversee device lifecycle management, identity and access management, collaboration platforms, and workplace technology.
- Establish and report on operational metrics that measure performance, drive continuous improvement, and support the business’s security, compliance, and continuity requirements.
- Manage vendor relationships, contracts, and technology spend to maximize value and eliminate unnecessary complexity.
Enterprise Applications & Business Systems
- Oversee the administration and optimization of internal technology platforms and business applications.
- Partner with business leaders to improve processes and automate workflows.
- Drive the simplification of technology ecosystems through thoughtful governance and standardization.
- Ensure Lightcast’s systems and data support effective decision-making, collaboration, and operational efficiency.
Automation & AI Enablement
- Identify practical opportunities to improve productivity through automation and AI-enabled workflows.
- Partner with leaders across the company to evaluate use cases, prioritize investments, and support the adoption of new capabilities.
- Develop governance and enablement programs that promote the responsible and effective use of AI agents and other AI technologies.
- Monitor evolving technology trends and spearhead the adoption of solutions that create measurable business value.
- Foster a culture of experimentation and continuous learning while maintaining appropriate security and risk controls.
Leadership & Business Partnership
- Lead a high-performing technology team in adopting agentic workflows while fostering a culture of service, ownership, and continuous improvement.
- Establish strong and trusting relationships with leaders and employees across the organization.
- Translate business needs into technology priorities and investment recommendations.
- Develop roadmaps that balance operational excellence, employee experience, and long-term scalability.
Education and Experience:
- 6+ years of progressive experience in IT, business technology, enterprise systems, or a related discipline.
- A Bachelor’s degree in Information Systems, Computer Science, Business, or a related field is preferred.
- Experience leading internal technology, help desk, workplace technology, or enterprise systems functions in a growth-oriented organization.
- Demonstrated success in improving employee productivity through technology, automation, and process optimization.
- Experience managing SaaS ecosystems, technology vendors, security practices, and enterprise applications.
- Familiarity with AI-enabled tools and agentic workflows.
- A strong operational mindset with the ability to balance service delivery, innovation, and business priorities.
- Proven ability to communicate effectively and build trusted relationships across technical and non-technical teams.