- Job type
- Full-time
- Work mode
- Hybrid
- Level
- Not listed
- Department
- Business Operations
- Experience
- Not listed
- Posted
- Sep 25, 2026
About the role
About the Team
The Drive Activations team is a team that exists within the Merchant Experience Operations (MXO) org and is dedicated to the activation, correction and support of Drive partnerships. More specifically, we onboard Drive Merchants when they can’t be onboarded via our direct integration. It involves setting up Drive Merchants on the platform, processing contracts/partnerships and bulk granting portal access to Drive Merchants. We provide backend support (not customer facing) to internal teams and primary work in Salesforce, Google Sheets, as well as some other internal tools.
About the Role
As Drive Technical Specialist at DoorDash, you will join a team of trained Tech Specialists and report to our Drive Supervisor within Merchant Operations. This role is hybrid with an in office expectation at our Tempe office.
You’re excited about this opportunity because you will…
- Join a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
- Support your team by being present and approachable, answering questions, and providing real-time peer escalation support
- Own your assigned project and adjust autonomously to meet service level agreements
- Improve on existing processes and workflows and report on performance
- Operate as a Subject Matter Expert for Drive activations and partnerships
We’re excited about you because…
- You are operations-inspired and always look for ways the team can improve the quality of service
- You have previous experience and a proficient understanding of Salesforce, Google Sheets, and SQL
- You can complete work independently while delivering high quality results
- You can manage multiple project deadlines and shifting priorities
- You have experience in operations, customer service, or other relevant fields
- You have a mind and talent for process improvement