Senior Business Solutions Team Lead (Remote US)

About The Role:

We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role combining people leadership with technical expertise across Salesforce, marketing automation, and HubSpot.

You’ll lead a team of RevOps Strategists, oversee complex client engagements, and deliver strategic and technical work. You’ll also guide architecture, troubleshoot issues, conduct audits, and support implementations.

What You’ll Do:

• Manage and mentor Revenue Operations Solution Engineers.
• Serve as an escalation point for complex client and technical challenges.
• Own or oversee strategic client relationships.
• Lead Salesforce, HubSpot, and marketing automation audits, implementations, integrations, and optimization projects.
• Provide expertise across Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub.
• Advise on lifecycle architecture, lead management, routing, automation, integrations, attribution, reporting, and data governance.
• Translate technical findings into recommendations for executive and non-technical stakeholders.
• Review strategist work for technical accuracy and strategic quality.
• Identify expansion and cross-sell opportunities.
• Support scoping, solution design, and new business conversations.
• Develop processes, documentation, playbooks, and technical standards.
• Monitor project health, capacity, utilization, and delivery risks.

What You’ll Bring:

Must Haves

• 5+ years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related discipline.
• 1–2+ years of direct people management or formal team leadership experience.
• Active Salesforce Administrator Certification.
• Strong Salesforce Sales Cloud administration and implementation experience.
• Deep Salesforce Account Engagement/Pardot experience.
• Strong HubSpot Marketing Hub experience, including automation, lifecycle management, data architecture, integrations, and reporting.
• Experience leading CRM and marketing automation implementations, audits, migrations, or optimization initiatives.
• Understanding of lead lifecycle management, lead routing, attribution, integrations, automation, and data governance.
• Ability to lead senior-level client conversations and translate technical issues into business recommendations.
• Strong written and verbal communication skills.
• Ability to balance leadership responsibilities with hands-on technical execution.

Preferred

• Agency, consulting, or professional services experience.
• Salesforce Account Engagement/Pardot certification.
• Additional Salesforce certifications.
• HubSpot certifications.
• Experience working across Salesforce and HubSpot for B2B organizations.
• Experience scoping projects, supporting sales conversations, and identifying account expansion opportunities.
• Experience working across multiple concurrent client engagements.

What We Offer:

• Competitive base salary.
• Medical, dental, vision, disability, and life insurance coverage.
• Mental health support through Spring Health and Headspace.
• Physical therapy through Omada, Aaptiv virtual workouts, and One Medical membership.
• Unlimited PTO, paid holidays, birthday off, end-of-year recharge, and paid parental leave.
• Traditional and Roth 401(k) with a 3% company match.
• Annual bonus based on tenure.
• Annual company-wide retreat.

Work Environment Requirements

This remote-first role may be performed 100% virtually from a home office. Collaboration uses virtual meetings, Zoom, and Slack. The role requires operating a laptop and office productivity tools, remaining stationary for extended periods, interpreting written and verbal communication, reliable internet access, and a professional background. Reasonable accommodations may be provided for qualified individuals with disabilities.

Additional Information

Directive is committed to fostering a diverse and inclusive culture. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.