Health Information Specialist I

This is an entry level position responsible for processing release of information, specifically medical record requests, in a timely and efficient manner while ensuring accuracy and providing customers with high-quality service. Associates must safeguard patient privacy and ensure releases comply with requests, authorizations, company policy, and HIPAA regulations.

Position Highlights

• Supports 4 sites in El Paso, TX.
• Full Time: Monday-Friday 9am-5pm
• Release of information processing
• Phone support
• Assist patient walk-ins
• Document information in multiple platforms using two computer monitors.
• Proficient in Microsoft Office, including Word and Excel.

Preferred Skills

• Knowledge of HIPAA and medical terminology
• Familiarity with different EHR and billing systems
• Experience working with subpoenas

We offer

• Comprehensive onsite/virtual training followed by job shadowing with an assigned mentor
• Company-provided equipment, including computer, monitor, and virtual phone
• Full benefits: PTO, health, vision, and dental insurance, 401k savings plan, and tuition assistance

You will

• Receive and process requests for patient health information according to company and facility policies and procedures.
• Maintain confidentiality and security of privileged information.
• Maintain working knowledge of company and facility software.
• Follow company and customer facility codes of conduct and policies.
• Inform the manager of work, site difficulties, and fluctuating volumes.
• Assist with additional duties as required.
• Apply medical privacy regulations consistently to prevent unauthorized disclosure.
• Manage and safeguard patient health records and ensure HIPAA compliance.
• Prepare patient charts and gather documents from paper sources and electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Retrieve and transmit patient records appropriately in response to internal and external requests.
• Answer inbound and outbound calls.
• Assist with patient walk-ins.
• Handle administrative duties such as faxes, mail, and data entry.
• Meet site-specific productivity expectations.
• Schedule pick-ups as needed.
• Perform other duties as assigned.

What you will bring to the table

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable using phones, fax machines, printers, and general office equipment.
• Professional verbal and written English communication skills.
• Detail- and quality-oriented approach to accurate, compliant medical information.
• Strong data entry skills.
• Ability to work with minimal supervision and respond to changing priorities.
• Ability to organize and manage multiple tasks.
• Ability to respond to requests in a fast-paced environment.

Bonus points if

• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfort bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.