Solutions Architect

Job Summary:

You are passionate about education technology and love the deeper technical aspects of SaaS platforms. Your curiosity leads you down paths that promote future technological solutions that make life better for anyone in need. You enjoy seeking out and solving complex challenges that can simplify and improve how many organizations use technology. You are the type of person who sees any problem as an opportunity to build success. You are keen to bring your technical acumen, creativity and enthusiasm to D2L to help us transform the way the world learns.

Our customers’ ability to grow and succeed depends on trusted integration with their tech ecosystem. Your mission will be to help customers find solutions that connect their technical and integration requirements to D2L products.

As a Solutions Architect, you are the main technical escalation point for our Solutions Engineers, also known as Sales Engineers or SEs. When technical challenges go beyond the scope or expectation of SE knowledge, you will assist with scoping requirements and presenting technical solutions to help win sales opportunities. Additionally, you will serve in an advisory capacity for selling and positioning implementation and consulting services necessary to achieve a customer’s technical goals, in collaboration with D2L’s Services teams.

You demonstrate a strong sense of urgency and understand the concepts of providing an excellent customer experience within a sales support role. You have an equal love for technical solutioning and deeply understanding a customer’s business challenges, technical requirements, and goals.

Major Responsibilities (How Will I Make an Impact?):

As a Solutions Architect at D2L, you play a key role in:

• Sales Support: Partnering with Solutions Engineers as a technical expert and escalation point for sales opportunities; scoping complex technical requirements, writing responses, and presenting technical solutions as required.
• Customer Engagement: In collaboration with Solutions Engineers, engaging with prospective and current customers to deeply understand their technical challenges, business goals, and integration needs; and presenting a compelling case for how we will best support.
• Technical Solution Design: Designing, documenting, and presenting solutions for sales opportunities related to technical and partner integrations, security, data exchange, implementation, and more.
• Value Orientated Delivery: Building trust with customers and internal stakeholders by using strong value orientation to understand ultimate business goals and challenges, designing the most effective technological solution aligned to those goals, and clearly articulating the impact of the proposed solution.
• Risk Mitigation: Assessing and mitigating potential blockers to a technical win in sales opportunities and risks that might hinder successful delivery and implementation of proposed technical solutions.
• Implementation Success: Acting as a liaison between implementation teams and sales opportunity teams to ensure technical knowledge is documented and transferred for successful implementation.
• Technical Enablement: Contributing materials and expertise for enablement and working with internal subject matter expert teams to identify and fill information gaps that help Solutions Engineers communicate basic to intermediate technical concepts. This may require creating reusable assets, responding to one-off requests for information, or assisting other groups in creating and maintaining assets.

Competencies (What You’ll Bring to the Role):

• Experience in education technology, particularly with Learning Management System administration and integration; deep knowledge and experience with Brightspace is required.
• Experience in a technical sales, consulting, or similar client-facing role.
• Acumen with Artificial Intelligence tools.
• Familiarity with the enterprise software sales process; previous sales support would be an asset.
• Demonstrated ability to understand complex business challenges and apply creativity and problem-solving to meet client needs.
• Understanding of the technology ecosystem surrounding an LMS and typical integration needs, including systems of record such as SIS, HRIS, AMS, and CRM; authentication concepts such as SAML, SSO, LDAP, and JIT provisioning; third-party tool integration such as LTI, API, and iPaaS; and data integration concepts such as programmatic flat file transfer, API, relational database management, business intelligence tools, and enterprise data warehouses.
• Excellent verbal and written communication skills, effectively articulating technical concepts to a varied audience.
• Strong presentation skills, with the ability to convince and persuade.
• Experience interpreting and responding to technical requirements, such as within RFPs, gathering client requirements, and/or writing Statements of Work would be an asset.
• Team-oriented, collaborative problem solver who fosters collaborative and positive relationships between team members, sales, services, and other internal teams.
• Leadership, initiative, and execution, including identifying organizational and informational gaps, defining and executing plans to close gaps, taking leadership in problem solving, and driving solutioning from problem definition to close.
• Organized and analytical, with sound time management and self-organization skills and the ability to manage multiple projects simultaneously with varying complexities.
• Ability to work remotely with a distributed team and travel occasionally.
• Background in the teaching and learning industry would be an asset.

This position is to fill an existing vacancy.

Benefits:

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through the SkillsWave Program
• Two paid days off for SkillsWave-related activities
• Employee wellbeing support, including mental health services, EFAP program, and financial planning
• Retirement planning
• Two paid volunteer days
• Competitive benefits package
• Home internet reimbursements
• Employee referral program
• Wellness reimbursement
• Employee recognition
• Social events
• Dog-friendly office spaces at headquarters in Kitchener, Winnipeg, Vancouver, and Melbourne