Level 1 Deskside Support Technician

Custom Computer Specialists is looking for a motivated technical professional to join our team as a Level 1 Deskside Support Technician! This person will be responsible for providing first/second level support for incoming help desk inquiries and desk-side support to end users in a large corporate environment. This person will be assisting staff with any technical issues and requests.

What You'll Do:

• Handles all incoming calls to the help desk via phone, email & walk-in
• First level in-person IT support
• Provide resolution and assistance to Windows related problems
• Provide resolution and assistance to standard supported applications: MS Office, Browser programs, Antivirus and other supported proprietary applications and systems
• Mobile Device Management: ordering, first level issue handling, installations/upgrades, Intune
• IT Purchase Requisitioning, Invoicing, pricing of accessories; PO tracking
• Asset management: Maintain and constantly improve Asset data
• Continuously monitor ITSM ticket queue
• Assist with Local AV- i.e. help setup a speaker or help connect to the monitors in conference/training rooms, troubleshoot A/V – PC connectivity issues.
• Perform other job-related duties as assigned

What You Bring:

• A+ certification
• 1-2 years’ experience in hardware and software support
• Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong knowledge of Windows operating systems
• Ability to troubleshoot hardware and software problems
• Knowledgeable on software installations

CCS Offers:

• Competitive salaries
• Comprehensive benefits including:
  • Medical and dental plans
  • Company paid vision and short and long term disability plans
  • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
  • 401K with employer match
  • Tuition reimbursement
  • Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
  • Company paid life Insurance
  • Paid holidays and vacation
  • Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!