- Job type
- Not listed
- Work mode
- On-site
- Level
- Entry Level
- Department
- Information Technology
- Experience
- 1+ year experience
- Posted
- Sep 22, 2026
About the role
We are looking for a motivated technical professional to join our team as a Deskside Support Technician! This person is primarily responsible for providing desk side and phone support to the staff and administration in a college environment.
What You'll Do:
- Provide hands-on technical support to all staff and administrators
- Monitor and follow up calls in ticketing queue
- Provide support for hardware/software issues in-person
- Follow up to closed tickets to ensure customer satisfaction
- Provide resolution and assistance to issues related to the network migration
- Network access troubleshooting and repair including Wireless
- Confirm printer access
- Confirm shared storage access
- Confirm application access
- Provide resolution and assistance to standard supported applications: MS Office 365, Browser programs, Antivirus and other supported proprietary applications and systems
- Log and update all calls into Ticketing System
- Focus on Customer Satisfaction
- Ability to establish, nurture, and maintain a strong interpersonal relationship with end-users
- Ability to overcome situations where the end-user may be nervous, unhappy or angry
- Perform other job-related duties as assigned
What You Bring:
- A+ certification
- 1-2 years’ experience in hardware and software support
- Dell / Lenovo certifications
- Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Strong knowledge of Windows operating systems: Windows 7 & 10
- Ability to troubleshoot hardware and software problems
CCS Offers:
- Competitive salaries
- Comprehensive benefits including:
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program
Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!