Salesforce Senior Business Analyst

What You'll Do:

• Independently lead and facilitate discovery sessions, workshops, backlog grooming, sprint planning meetings, and stakeholder interviews to gather, validate, and prioritize business requirements.
• Build and manage strong client relationships, establishing trust with new clients and serving as a reliable point of contact throughout the project lifecycle.
• Partner with clients to understand business goals, identify gaps, risks, and considerations, and translate complex needs into clear user stories, process flows, and functional specifications.
• Act as the key liaison between developers, Salesforce configurators, and non-technical stakeholders, ensuring requirements are accurately understood and delivered across workstreams.
• Apply a user-centric mindset to requirements-gathering, documentation, QA support, and training activities to ensure solutions meet real business needs.
• Analyze complex business processes and break them down into smaller, manageable, and actionable requirements across the full project lifecycle — from discovery through deployment.
• Maintain and prioritize the product backlog, working with technical teams to refine user stories and define clear acceptance criteria.
• Support system integrations by identifying business needs and facilitating collaboration between client stakeholders and technical teams.
• Mentor and guide junior Business Analysts, sharing best practices and supporting their professional development.
• Contribute to the development and delivery of client-facing deliverables, including process documentation, training materials, and status reports, with strong attention to detail.
• Evaluate and escalate project issues, risks, or conflicts proactively, offering thoughtful suggestions to ensure smooth project execution.
• Leverage firm-approved AI tools — including emerging platforms — to support efficiency, quality, and innovation in the role, in accordance with company policies on data protection, intellectual property, and professional standards.
• Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.

What You'll Bring:

• 5–8 years of experience in a Salesforce consulting firm or professional services environment, supporting Salesforce implementation projects in a Business Analyst role.
• Proven ability to independently drive client-facing meetings, including discovery sessions, backlog grooming, and sprint planning — with minimal oversight.
• Strong client management skills, including the ability to establish and grow new client relationships from the ground up.
• Excellent ability to liaise between developers and non-technical stakeholders, with the ability to translate technical concepts for business audiences and vice versa.
• Solid understanding of the Salesforce platform, including core objects, the data model, and key product areas such as Sales Cloud, Service Cloud, and/or Experience Cloud — without the need for hands-on configuration expertise.
• Demonstrated critical thinking skills, including the ability to validate requirements and proactively surface gaps, risks, and considerations.
• Experience facilitating requirements-gathering sessions and translating business needs into user stories, process flows, and functional documentation.
• Strong familiarity with Agile/Scrum methodologies and project management practices.
• Well-organized, results-driven, and comfortable working in a fast-paced consulting environment across multiple client engagements simultaneously.
• Excellent organizational, verbal, presentation and facilitation, and written communication skills — both internally and with clients.
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools, including AWS-native tools such as Amazon Q, to enhance productivity and innovation.
• Continuous Learning Mindset: Openness to learning and applying emerging technologies, including AI and automation, in alignment with firm policies and client standards.
• Willingness to travel for client and team engagements as needed.

Qualifications:

• Bachelor's degree from an accredited university, or equivalent work experience.
• Salesforce certifications (e.g., Salesforce Administrator, Business Analyst) are a plus but not required.
• Experience in a consulting or professional services environment is required.
• Prior experience mentoring or leading junior team members is preferred.