Director of Operations

Are you ready to lead and transform the daily operations of a forward-thinking personal injury law firm?

Do you have a passion for optimizing processes and enhancing efficiency in a dynamic legal environment?

Can you empower a team to reach new heights while reducing operational burdens on firm leadership?

Are you skilled at building collaborative partnerships with vendors and internal teams?

Final question: When faced with a challenge, do you get excited or run away?

What you’ll do:

• Day-to-Day Operations: Own and oversee the firm’s non-legal day-to-day operations, resolving routine operational and employee matters and reducing the administrative burden on firm leadership.
• Operational Audit: Conduct assessments of current workflows, systems, KPIs, and processes, identifying areas for improvement and developing recommendations in partnership with firm leadership.
• Process Improvement: Lead initiatives to streamline workflows, reduce administrative burdens, and improve cross-departmental communications.
• SOP Development: Develop, update, and implement standard operating procedures, collaborating with team members to build buy-in and ensure consistent adoption across the firm.
• KPI Management: Review and refine existing KPIs, identify gaps in performance metrics, and improve dashboards and reporting to drive accountability across teams.
• Vendor Management: Own relationships with vendors, ensuring contract compliance and accountability for deliverables.
• Onboarding and Training: Evaluate and enhance the firm’s existing onboarding and training programs, ensuring consistent implementation and an effective ramp-up for new hires.
• Team Management: Provide operational oversight and accountability for non-attorney teams and operational functions while facilitating weekly team huddles and coordinating agendas with leadership.
• Payroll and Accounting Coordination: Work closely with the firm’s accountants to coordinate payroll and ensure required information is submitted accurately and on time.

What we’re looking for:

• Operations Experience: 3–5+ years of relevant operations experience, with demonstrated success leading operational initiatives and improving organizational processes.
• Educational Background: Bachelor's degree required, with a preference for candidates possessing a Master's degree.
• KPI and SOP Expertise: Proven ability to evaluate and refine operational metrics and develop effective standard operating procedures.
• Vendor Management: Strong experience managing vendor relationships and ensuring compliance with service agreements.
• Team Leadership: Excellent communication and relationship-building skills with a collaborative approach to leadership.
• Tech Competency: Technologically proficient, adaptable, and comfortable learning and working across new systems and platforms.
• Problem Solving: Solutions-focused mindset with an ability to implement changes that improve operational efficiency.
• Change Management: Ability to assess existing practices, gather team input, build trust, and implement necessary changes while maintaining employee buy-in.

Why you should work here:

• High Impact Role: Shape firm-wide operations and create significant operational efficiencies.
• Leadership Exposure: Work directly with firm leadership and influence strategic outcomes.
• Growth Opportunity: Play an instrumental role in strengthening the operational foundation of a growing personal injury practice.
• Cultural Environment: Join a positive, diverse, and collaborative team that values strong relationships and a solutions-focused approach.

Additional perks:

• Health Insurance: Health insurance offered, with coverage options available for spouses and dependents.
• PTO: Generous combined paid time off and sick leave policy.

Join Soroka & Associates as our Director of Operations and play a pivotal role in transforming our firm’s operational landscape. This is a unique opportunity to make a lasting impact in a thriving legal practice. If you are a strategic thinker with a passion for enhancing operational excellence, we invite you to apply and be part of our journey.