Sr Salesforce Business Analyst

About Couchbase

At Couchbase, we empower organizations to harness the power of data with our cutting-edge database solutions. Join our team to be part of a company that thrives on innovation, collaboration, and data-driven decision-making. We're building the future of data, and we want you to help us scale.

The Opportunity

We are seeking a Senior Salesforce Business Analyst to be the heartbeat of our Salesforce ecosystem. You won’t just be gathering requirements—you’ll be the bridge between our business visionaries and our technical team.

In this role, you’ll own the translation of complex business challenges into sleek, well-scoped, and actionable solutions. From roadmap strategy to final deployment, you’ll stay hands-on, ensuring our developers build with confidence and our stakeholders see real impact. If you love sitting at the center of the action and influencing how we build for the future, this is the role for you.

What You’ll Be Doing

• Architecting Our Roadmap: Partner with leadership to turn strategic goals into a sequenced, high-impact backlog.
• Managing project delivery: Own the lifecycle of roadmap items from intake to launch, keeping projects moving forward and stakeholders informed.
• Facilitating Discovery: Lead the conversation with teams across Sales, Finance, Customer Success, Marketing, Legal, and Operations to uncover the "why" behind the request.
• Crafting Stories: Write clear, testable Jira user stories that developers love—complete with acceptance criteria, context, and edge cases.
• Leading Sprints: Keep our development cycle running by refining the project backlog and facilitating bi-weekly sprint planning sessions.
• Guiding the Build: Act as the primary point of contact for developers, offering real-time scope guidance and ensuring the build stays on track.
• Ensuring Excellence: Conduct UAT, review completed work, and own the integrity of our Salesforce data during month-end and quarter-close.

What You Bring to the Team

The Essentials

• Experience: Extensive professional experience (7+ years or equivalent) in a Salesforce Analyst or Business Systems Analyst role. You’ve worked in a hands-on capacity and know how to deliver quality results.
• Proficiency in Jira: You know how to manage a backlog effectively.
• Technical Fluency: A solid working knowledge of Salesforce configuration—objects, flows, validation rules, page layouts, and security.
• The Bridge-Builder: You can translate "business-speak" into technical specs and back again without missing a beat.
• Agile Mindset: You’re comfortable in an Agile/Scrum environment and know how to drive a sprint ceremony.

Preferred Qualifications

• Certifications: Salesforce Admin, Business Analyst, or Advanced Admin credentials.
• Stack Savvy: Experience with Salesforce CPQ, Revenue Cloud, or quote-to-cash workflows.
• Systems Knowledge: Familiarity with integrated tools like NetSuite, Workato, ZoomInfo, or LinkedIn Sales Navigator.

Why Couchbase?

Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:

• Generous Time Off Program - Flexibility to care for you and your family
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
• Financial Planning - Retirement program* and Business Travel Insurance
• Career Growth - Be valued, Create value approach
• Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
• And much more!