Business Office Assistant

About the Role

The Business Office Assistant plays an essential role in creating a positive patient experience and supporting the efficient day-to-day operations of the business office. Responsibilities include patient check-in and check-out, scheduling, insurance and demographic verification, payment collection, documentation, and general administrative support.

The ideal candidate is professional, organized, detail-oriented, and comfortable working in a fast-paced healthcare environment.

What You'll Do

• Greet patients, physicians, visitors, and vendors in a professional and welcoming manner.
• Perform patient check-in and check-out accurately and efficiently.
• Verify and update patient demographic, contact, and insurance information.
• Assist with scheduling and coordinating patient appointments and procedures.
• Answer incoming calls, respond to routine questions, and direct calls appropriately.
• Communicate appointment information, arrival instructions, and other administrative information to patients.
• Assist with registration forms, consents, insurance documentation, and other required paperwork.
• Collect and document patient payments, copayments, deductibles, and other applicable fees.
• Support insurance verification, authorizations, billing, and other revenue-cycle activities.
• Perform administrative tasks including scanning, filing, faxing, data entry, and document preparation.
• Maintain accurate and organized electronic and paper records.
• Communicate effectively with clinical staff, physicians' offices, patients, and other departments to support efficient patient flow.
• Maintain patient confidentiality and comply with HIPAA and applicable privacy requirements.
• Follow ASC policies and procedures related to patient safety, infection prevention, security, and emergency preparedness.
• Maintain a clean, organized, and professional front-desk and business office environment.
• Assist with special projects and other duties as assigned.

What We're Looking For

• High school diploma or equivalent required.
• Previous experience in a medical office, healthcare, ambulatory surgery center, physician practice, hospital, or similar healthcare setting required.
• Previous front-desk, scheduling, registration, customer service, or administrative experience required.
• Knowledge of medical terminology and healthcare administrative processes preferred.
• Basic understanding of insurance terminology and patient financial responsibilities preferred.
• Medical Assistant Background/ Certification preferred
• Strong computer skills and ability to learn EMR, scheduling, and business office systems.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and appropriately handle sensitive patient information.
• Ability to work effectively in a fast-paced, patient-centered environment.
• Professional and compassionate demeanor.

What You'll Bring

• A commitment to providing an exceptional patient experience.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• The ability to prioritize and manage multiple responsibilities.
• A collaborative, team-oriented approach.
• Dependability, accountability, and professionalism.
• The ability to remain organized and composed in a busy healthcare environment.

Physical & Work Requirements

• Ability to sit, stand, and walk for extended periods as required.
• Ability to communicate effectively in person and by telephone.
• Ability to use a computer and standard office equipment.
• Ability to work in a busy healthcare environment and manage interruptions while maintaining accuracy and professionalism.
• May occasionally be required to lift or move office supplies and materials within the scope of the position.