Finance Operations Coordinator

Role overview

We’re looking for a detail-oriented and motivated Finance Operations Coordinator. This role is ideal for someone eager to learn, thrive in a fast-paced environment, and make an immediate impact by supporting billing, payments, and customer account maintenance. You’ll be part of the front line for our Finance Operations team, working directly with customers and cross-functional partners to ensure accuracy, timeliness, and excellent customer experience.

What you'll do

• Respond to incoming cases and phone calls related to billing, payments, and account inquiries.
• Ensure timely and accurate resolutions while meeting individual and team KPIs.
• Create credits and maintain customer account balances while adhering to internal approval policies.
• Support cross-functional teams including Sales, Sales Operations, and Collections to resolve customer issues and improve processes.
• Maintain and update customer master data in our financial systems to ensure integrity and consistency.
• Identify trends or recurring issues and communicate them to leadership for continuous improvement.
• Perform additional administrative or operational tasks as needed to support the Finance Operations team.

What you'll bring

• 1–3 years of experience in AR, Billing, or Customer Support.
• Bachelor’s degree in business, Finance, Accounting, or related field preferred.
• Strong attention to detail with the ability to work quickly and accurately under pressure.
• Excellent written and verbal communication skills for customer-facing interactions.
• Comfortable managing high volumes of work while maintaining accuracy.
• Eager to learn new systems and processes; self-motivated with a strong work ethic.
• Proficiency with Microsoft Excel and familiarity with CRM or ERP systems (e.g., Salesforce, Zuora, NetSuite) a plus.

Working at CarGurus

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.