Customer Success Manager

We are seeking an Customer Success Manager to help our behavioral health, ABA (autism care), hospice, home health and nutrition customers implement our AI product. You will work with the C-Suite of enterprise companies daily to help them best use Brellium.

What You’ll Do

As a Customer Success Manager, you will manage a strategic portfolio of healthcare customers, with a total book of business of ~$2MM in ARR. This role requires strong relationship management skills, problem solving skills, attentiveness and the ability to navigate complex organizations and relationships at the executive level. Your key responsibilities include:

Account Management & Growth:

• Develop and execute strategic account plans to drive renewals and expand revenue through upsell opportunities
• Build and maintain strong relationships with C-suite healthcare executives through regular communication and engagement
• Lead Quarterly Business Reviews with executive stakeholders to demonstrate value and align on strategic initiatives

Cross-Functional Leadership:

• Partner with the CTO and Engineering teams to influence product roadmap based on customer needs and market opportunities
• Collaborate with Marketing and Go-to-Market teams to develop compelling case studies and showcase customer success stories

What We’re Looking For

• 3+ years of Customer Success, Account Management or Sales experience working with Enterprise Customers at an early stage startup or Management Consulting experience
• Experience developing relationships with C-suite stakeholders
• Strong customer-facing and presentation skills
• Positive attitude, empathy, and high energy
• Enthusiasm for customer success & excellence in the product space
• Extreme sense of ownership
• Live in NYC, or can move within the next 30 days. We value in-person collaboration and work 4 days a week from our office space.

Don’t worry if you don’t tick every box, we still would like to hear from you. We are building a diverse and balanced team that complements each other while covering the critical skills and experience.

Bonus points:

• Proven experience in software product development
• Healthcare technology sales or account management experience
• Prior coding or software development experience
• Hubspot (CRM) experience

What it means to be "One of Us"

Bias to Action: Brellium teammates do not wait to make reversible decisions or seek unnecessary approval. We quickly decide and move forward. If the decision was incorrect, we quickly reverse it and move forward.

Thinks for themselves: Brellium teammates do not take things at face value. We ask "why" until base truth is reached. If a better solution is present, Brellium teammates use it, regardless of status quo.

Negative Maintenance: The opposite of high maintenance isn’t low maintenance - it’s negative maintenance. Brellium teammates are poised under pressure, self-motivated, self-improving, self-disciplined, self-aware, and non-defensive.

Expect Excellence: We hold ourselves to exceptionally high and continuously rising standards. We strive for thoughtfulness in our decision making, and for speed and quality in our execution. We acknowledge trade-offs and communicate proactively.

Communicate with Clarity: Brellium teammates communicate concisely, directly, and purposefully. We optimize for ensuring our points are easily understood the first time.

We are aware of fraudulent job offers claiming to be from Brellium. All legitimate communication comes from brellium.com, or [email protected], and we will never ask for money or sensitive personal information as part of our hiring process. If there are any questions please direct them to [email protected]