Community Engagement Liaison

About this role

Our Community Engagement Liaisons are more than connectors. They are the trusted faces of our mission in the communities we serve and the drivers of our referral partnerships. You will act as a boots-on-the-ground relationship owner, building and strengthening partnerships with healthcare providers, community organizations, reentry systems, and other local stakeholders to expand access to compassionate, harm-reduction-based care.

In this role, you will proactively identify and develop new referral opportunities, grow and manage partner relationships, and expand regional networks that connect more people to Boulder Care. You will use enrollment and referral data to guide outreach efforts, demonstrate impact to partners, and continuously improve collaboration and patient access.

You will have the autonomy to shape outreach strategies in your region, prioritize your efforts, and independently manage your territory while contributing to broader growth goals.

What you'll do

• Partnership Growth: Identify and build relationships with new referral partners, including healthcare providers, community organizations, treatment programs, and reentry services. Manage partnerships from initial outreach through ongoing engagement to grow referrals and support enrollment goals.
• Strategic Relationship Management: Nurture and scale existing partnerships. You aren't just a face in the room; you ensure partners remain clinically and philosophically aligned with Boulder’s mission, turning local organizations into long-term, sustainable advocates for our patients.
• Data & CRM Management: Utilize CRM tools (like Salesforce), referrals, and enrollment data to manage timely follow-ups, track activity, conversion rates from referral to patient, and ROI on partnership outreach. You will be expected to uncover insights into your own performance, including analyzing which partner types yield the highest patient conversion and adjusting your weekly strategy accordingly.
• Community Engagement: Spend most of your time in the field building relationships with healthcare providers, community organizations, and advocates. Identify local needs, address barriers to care, and educate partners about Boulder Care’s services and harm-reduction approach.
• Feedback Integration: Collect and analyze feedback from community partners to refine Boulder’s referral strategies and products. Help develop and build solutions for existing referral barriers.
• Collaborate Across Teams: Work closely with Boulder’s marketing, commercial, clinical, product, and operations teams to develop and execute 6–12-month regional or statewide outreach plans, aligning messaging, resources, and growth priorities.

What you bring

Requirements

• 3+ years of experience in community outreach, business development or sales, or referral management within healthcare, hospital systems, or behavioral health settings
• Proven track record of building and growing referral relationships and driving patient or partner growth through sustained engagement
• Proficiency with Salesforce or similar CRM tools and Google Workspace (Docs, Sheets, Gmail, etc.)
• Ability to travel locally with reliable transportation and valid drivers license ~4 days/week for meetings with partners
• Self-starter with the ability to take initiative and work autonomously while managing multiple priorities
• Excellent interpersonal and communication skills, including strong public speaking abilities, demonstrating empathy and a patient-first/client-first mindset
• Passionate about serving marginalized and vulnerable populations
• Proven ability to maintain professionalism and confidentiality when working with sensitive and confidential information

Preferred but not required

• Experience within the SUD treatment community, with existing relationships in this space
• Experience working with clinical staff, healthcare administration staff, and people with opioid use disorders

Work Environment

• This is a field-based role in Washington and requires a vehicle, with up to four days per week spent in the community conducting scheduled meetings, outreach visits, and attending networking events. The remainder of the work week will be a remotely based home office environment for administrative and internal work.
• Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards.

Expected hours of work

This is a full-time position expected to work 40 hours per week. Work hours are typically Monday through Friday during standard business hours, with flexibility based on the needs of the role. Team members will be expected to attend events and may be asked to work evenings or weekends as work demands require.

Compensation

The starting pay range for this position is $60,000 - $65,000 annually, plus a monthly $750 vehicle allowance for a total cash compensation range of $69,000 - $74,000. In addition to base compensation, this role offers a quarterly target performance-based bonus and eligibility for participation in Boulder’s annual performance bonuses.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave).

Perks and Benefits

• Contribution to meaningful, life-saving work!
• Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
• Mental Health Services via insurance coverage, including Talkspace, and EAP for continuous care
• 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties
• A vibrant, work-life-balance culture with multiple fun and diverse Slack channels to encourage connection
• Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations