- Job type
- Full-time
- Work mode
- Remote
- Level
- Not listed
- Department
- Information Technology
- Experience
- 2+ years experience
- Posted
- Sep 1, 2026
About the role
Position Overview
We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure software meets their standards.
Duties and Responsibilities:
- Answer inbound phone calls from customers on the technical support line
- Respond to emails from customers
- Assist customers with technical issues related to Bluesight products
- Analyze application data and ensure accuracy with resolutions
- Resolve issues, maintain high-end customer satisfaction and confidence
- Other duties and technical projects as assigned
- Occasional overnight on call rotation coverage
Qualifications and Skills:
- Associate's degree in related field required. Bachelor's degree in related field preferred.
- 2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks
- Strong Excel, SQL, Working with data sets to analyze issues
- Experience with database systems and querying, MongoDB preferred.
- CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
- Strong analytical and problem-solving skills
- Professional and polite demeanor
- Knowledge and experience in a SaaS environment is preferred
- Ability to travel up to 10% of the time