Account Manager

About the Role

As an Account Manager, you’ll be the first line of support for brokers and the employers they serve — answering questions, solving problems, and making sure they feel confident and well-supported at every stage of their journey with Arlo. You'll guide brokers through new plan implementations, help navigate the ins and outs of our quoting platform, and support ongoing plan management after launch. You’ll also have the opportunity to collaborate with our product team by sharing feedback and insights to help us improve the tools and systems our partners use every day.

This is a great role for someone who has experience in the health insurance space and thrives on delivering high-quality service in a fast-moving environment.

Key Responsibilities

• Respond promptly and professionally to broker and employer inquiries via email and phone.
• Guide brokers, and occasionally employers, through onboarding and health plan implementation, ensuring accurate setup and documentation.
• Support ongoing plan management, including tooling and answering day-to-day questions.
• Manage the renewal process from end to end.
• Coordinate with internal teams to resolve issues and provide timely, clear updates to brokers and clients.
• Partner with product and operations teams to share feedback and suggest improvements to tools, workflows, and documentation.

Key Focus Areas

• Customer Support: Delivering reliable, empathetic support to brokers and employers.
• Implementation Guidance: Leading stakeholders through plan onboarding and setup.
• Health Insurance Operations: Navigating forms, systems, and compliance requirements with ease.
• Ongoing Support & Renewals: Managing post-implementation updates and guiding clients through the renewal process.

Qualifications

• 2+ years of experience in a customer-facing role within the health insurance, employee benefits, or related industry.
• Strong understanding of health plan structures, terminology, and processes.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple priorities simultaneously.
• Comfortable using CRMs, ticketing systems, and modern workplace tools (experience with HubSpot and/or Retool a plus).

You’re Best Suited to This Role If You:

• Have a working knowledge of how health plans are sold, implemented, and maintained (particularly level-funded plans).
• Take pride in delivering accurate, timely support to customers. Bonus points for customer success and/or implementation experience.
• Are a proactive communicator who can simplify complex topics.
• Thrive in a fast-paced environment and enjoy cross-functional collaboration.

What We Offer:

• A fast-paced environment with a steep learning opportunity.
• A collaborative team that's greatly motivated by our mission and the problems we work on.
• The direct impact of your work on Arlo's business and operations.
• ... and the usual tech startup benefits - 100%-paid health insurance benefits, free lunches in the office, fun company retreats, commuter benefits, etc.

Why Join Arlo:

• High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company.
• Join an important mission: Your work directly influences how people access care and improves lives at scale.
• Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity.
• Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare.
• High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition.