Senior User Experience Researcher

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

ABOUT THE TEAM

Anduril’s Air Defense team builds autonomous robots that find other robots and knock them out of the sky. At a time when air superiority can no longer be taken for granted, we provide critical force protection capabilities to support the service member operators. As an Air Defense UX researcher you will help provide the rapidly responsive and growing product team with critical user insights that guide tactical and strategic direction to the overall Air Defense portfolio.

WHAT YOU'LL DO

• With rigorous data and user insights, contribute to the direction and decision-making for Air Defense product and program strategy.
• Conduct and lead UX research such as service blueprints, contextual inquiry, in-field rapid ethnography, focus groups, observations, workshops, surveys, and usability testing.
• Use storytelling to inspire and align partners and key stakeholders.
• Identify and drive forward ideas and recommendations to improve product(s) based off of actionable research insights.
• Operationalize ways to consolidate and share research insights, including ways to communicate quickly and efficiently, synthesize insights into research repositories, create workflows to work more powerfully with internal stakeholders.
• Play an influential role in shaping the end-to-end experiences for critical operator workflows.
• Help to shape the UX research best practices in Air Defense and share insights, process, and best practice across Anduril, at large.

REQUIRED QUALIFICATIONS

• Bachelor’s degree or higher in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Design, or an equivalent combination of education and experience.
• 5+ years of relevant user research experience working on digital products. Can work through ambiguity and help define research approaches to deliver impact based on actionable insights that prioritize the needs of the user and the business.
• Research craft: Can expertly design, plan, and execute research studies with clear objectives, goals, and timelines with little or no oversight.
• Portfolio of work demonstrating research and insights which influenced both tactical and strategic product development work.
• Strong communication skills in a fast-paced environment; ability to drive conversations with cross-functional partners with user data; helping bring user needs to the forefront while driving empathy through rigorous research findings.
• Must be eligible to obtain and maintain a U.S. TS clearance.
• Expected travel is between 25-30%.

PREFERRED QUALIFICATIONS

• M.S. or Ph.D. in Psychology, Human Computer Interaction, Anthropology, Statistics, or another related area of study.
• Active security clearance is helpful, but not required.
• Can effectively lead co-creation, planning, and discovery workshops with cross-functional stakeholders.
• Comfortable defining UX research capabilities in a fast-paced start-up environment and integrating research into existing and future product roadmaps.
• Experience with research operations and efforts to increase efficiency and improve decision making.
• Demonstrated proactiveness in helping to shape team culture and mentorship participation.
• Experience with development and research for hardware and service design, ergonomics, and/or military standard systems.
• Experience applying quantitative research methodologies, including scaled surveys, max-diff, and using programming languages to analyze data.

Benefits

At Anduril, we invest in our people. Our comprehensive, competitive benefits package, available at little to no cost to employees, ensures you’re supported in health, recovery, and whatever comes next.