Senior Product Manager, Onboarding

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide with fully integrated solutions to manage business accounts, payments, spend management, treasury, and embedded finance at a global scale.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero-to-one ideas into real products, and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking.

About the Team

The Product team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fast-paced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences.

What You’ll Do

As the Senior Product Manager, Onboarding, you will own and optimise the critical first interactions that our users have with our products. You'll be responsible for creating a delightful and frictionless onboarding experience that empowers new customers to understand our products' value, get set up with Airwallex, whilst balancing with KYC & KYB initiatives to minimise risk of fraudulent users and bad actors on the platform.

This role is based in Sydney.

Responsibilities:

• Own the strategy for customer onboarding, mapping the ideal journey from discovery, to sign-up to product adoption
• Utilize data and analytics to identify pain points, measure success, and drive continuous improvement of the onboarding flow
• Design and implement A/B tests to improve the UX/UI and optimise the onboarding journey
• Strike the right balance between a frictionless onboarding process and robust KYC & KYB controls to mitigate risk to Airwallex and our customers

Who You Are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum Qualifications:

• 5 to 10 years of overall professional experience
• Experience in product management, go-to-market propositions, product design, product planning and development
• Experience taking products from ideation to delivery, ideally at global scale
• Exceptional communication skills with the ability to convey product strategy to both technical and non-technical audiences
• Bachelor’s degree or higher with exemplary academic achievements

Preferred Qualifications:

• Solid understanding of onboarding, UX/UI, KYC & KYB and/or risk
• Experience in hyper-growth startup environments, software engineering, or the financial product industry is a plus

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers, or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or the official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms or recruiters.

Equal Opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and consider anyone seeking employment based on merit, qualifications, competence, and talent. If you have a disability or special need that requires accommodation, please let us know.