Technical Implementation Manager - Embedded Finance

About Airwallex:

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe – valued at US$11 billion and backed by world-leading investors. Airwallex is leading the charge in building the global payments and financial platform of the future.

Attributes We Value:

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero-to-one ideas into real products, and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking.

About the team:

The Merchant Services team partners with clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. The team collaborates with sales, strategy, product, and engineering teams and works alongside commercial teams throughout the pre-sales, solution design, and API integration stages, serving as the single technical point of contact and trusted advisor for clients.

What you’ll do:

As a Technical Implementation Manager, you will own the end-to-end delivery of complex client integrations that bring global payments and financial products to life for enterprise partners, shopping carts, and payment gateways. You will turn agreed business requirements and solution designs into actionable plans, orchestrating cross-functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar. You’ll sit at the intersection of Sales, Solutions Engineering, Product, and Operations, ensuring that every phase from pre-sale through go-live and early optimisation runs smoothly.

This role can be based in San Francisco or New York (3 days in office).

Responsibilities:

• Take agreed business requirements and solution proposals and translate them into comprehensive project delivery plans, operating rhythms, and execution strategies for end-to-end partner integrations from scoping through full launch.
• Own overall project management for client product integrations, including communication, risk and dependency management, and orchestration of workstreams across onboarding, configuration, testing/certification, and pilot/launch.
• Lead partner projects in close collaboration with integration engineers and other technical stakeholders, ensuring functional flows, architecture, and timelines are understood and adhered to.
• Drive a core project team across all phases of the sales and delivery lifecycle.
• Coordinate cross-functional approvals and inputs from legal, compliance, privacy, risk, operations, finance, and product stakeholders.
• Partner with product and engineering teams to prioritise solution requirements and balance roadmap constraints with client timelines.
• Collaborate with PMO or program functions to align delivery milestones with broader product roadmaps and operational readiness plans.
• Apply professional services methodologies and disciplined project management practices, including governance, RAID logs, KPIs, and status reporting.
• Track portfolio metrics and lead structured post-launch reviews to improve integration playbooks.

Who you are:

We're looking for people who meet the minimum requirements for this role. Preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• Bachelor’s degree in a related field.
• 5+ years of experience in Product Delivery Management or Project Management, managing complex, multi-stakeholder technology or financial services implementations.
• 5+ years of professional services or client-facing delivery experience in a high-paced environment.
• Demonstrated experience with global payment products or technology-led business solutions and the ability to translate product capabilities into practical integration plans.
• Proven track record of delivering cross-functional projects with diverse stakeholders, including C-level executives, technical teams, and operations.
• Exceptional written and verbal communication and presentation skills.

Preferred qualifications:

• Experience delivering large-scale partner integrations in fintech, payments, or adjacent regulated industries.
• Experience working with integration engineers, solution architects, or technical program managers on API-based integrations, including familiarity with common web and API concepts.
• Formal training or certification in project management or agile delivery, such as PMP, PRINCE2, or Scrum Master.
• Experience managing enterprise or strategic accounts as part of a broader account team.
• Ability to thrive in a fast-moving, ambiguous environment while balancing structured methodologies with pragmatic decision-making.

Applicant Safety Policy: Fraud and Third-Party Recruiters:

Airwallex will not ask for bank details, sensitive ID numbers, or any form of payment during the application or interview process. Official communication will come from an @airwallex.com email address. Apply only through careers.airwallex.com or Airwallex's official LinkedIn page.

Equal Opportunity:

Airwallex is proud to be an equal opportunity employer. We value diversity and consider anyone seeking employment based on merit, qualifications, competence, and talent. If you have a disability or special need that requires accommodation, please let us know.