Manager, Human Resources

The Role

AXS is seeking a highly collaborative Manager, Human Resources to support our Contact Center and corporate offices. Based in Frisco, TX, you will serve as a strategic partner to the Vice President of the Contact Center and leaders across corporate business units in our Frisco and Scottsdale offices. This role has a strong focus on employee relations, Contact Center recruiting and onboarding, compensation, payroll and HRIS data, workforce analytics, benefits, compliance, and employee engagement.

What Will You Do?

• Provide day-to-day human resources support to employees and managers, including employee relations, leadership support, employee experience, inclusive culture, and policy administration.
• Serve as the primary HR partner to the Vice President of the Contact Center and leaders across corporate business units in the Frisco and Scottsdale offices.
• Lead interviewing and hiring for Contact Center employees, including partnering with Talent Acquisition and external staffing agencies as appropriate.
• Coordinate onboarding for all new hires in Frisco and Scottsdale in collaboration with the U.S. HR team.
• Partner with managers and the HR and Compensation teams to maintain job descriptions, review market compensation and internal equity, and establish salary ranges by title and location.
• Conduct and document employee relations investigations, recommend appropriate resolutions, and maintain confidentiality.
• Maintain relevant communication channels and trackers, and coordinate new-hire and termination updates with Talent Acquisition and other partners.
• Maintain accurate employee information in HRIS, payroll, and related systems; research errors, resolve integration issues, complete data uploads, and support two payroll cycles.
• Conduct exit interviews, monitor the employee experience, analyze engagement and workforce data, and help leaders execute action plans that improve engagement and retention.
• Partner with the HR and Benefits teams on program implementation, leave administration, open enrollment, and resolution of employee questions.
• Ensure compliance with applicable federal, Texas, Arizona, and local employment laws, regulations, and company policies.
• Coordinate with Human Resources, Finance, IT, Payroll, and Operations on change management, communications, training, and implementation plans for HR and payroll processes and systems.
• Pull and analyze workforce metrics to identify trends, inform recommendations, and keep leadership apprised of areas that may require action.
• Travel periodically between the Frisco and Scottsdale offices as business needs require.

What Will You Bring?

• 5+ years of progressive human resources generalist experience, including employee relations, compensation, benefits, culture, performance management, and onboarding.
• Previous experience supporting a Contact Center environment is required.
• Experience with HRIS and payroll systems, employee data, reporting, and data integrity.
• Knowledge of applicable federal, Texas, Arizona, and local employment and leave laws, including FMLA, ADA, FLSA, EEOC requirements, and Title VII.
• Experience advising and influencing leaders at all levels of an organization.
• Strong business acumen and analytical skills, including the ability to translate workforce data into practical recommendations.
• Excellent employee relations, investigation, conflict-resolution, documentation, written communication, and verbal communication skills.
• Ability to handle sensitive and confidential information with sound judgment and professionalism.
• Ability to work independently with minimal supervision and collaboratively across teams.
• Strong project-management, organizational, multitasking, and time-management skills, with a proven ability to meet deadlines.
• Ability to work with urgency, adapt to change, and maintain composure under pressure.
• Bachelor's degree in Human Resources, Business Administration, or a related field preferred; PHR, SPHR, SHRM-CP, or SHRM-SCP certification is also preferred.
• Experience in a technology, entertainment, ticketing, or similarly fast-paced organization is a plus.

Pay Scale:

$85,000-$95,000

Bonus:

This position is eligible for a bonus under the current bonus plan requirements.

Benefits:

We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission – Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace