Key Account Manager

The Opportunity:

Acquia is seeking a high-impact, results-oriented Key Account Manager to champion its most strategic partnerships across North America. In this role, you will act as a strategic advisor and growth engine, responsible for the health, retention, and commercial expansion of assigned accounts.

This role involves working with open-source technology in a high-growth market, acting as the customer’s internal advocate, ensuring a world-class experience, and identifying opportunities to grow Acquia’s footprint within customer organizations.

Primary Responsibilities:

• Strategic Account Growth: Proactively identify, negotiate, and close expansion opportunities, including upsells and cross-sells, within the existing book of business to exceed growth targets.
• Relationship Management: Build and maintain deep-rooted relationships with key stakeholders, business users, and procurement teams to ensure long-term partnership health.
• Retention & Renewals: Partner closely with dedicated Renewal Managers to ensure a seamless renewal experience, providing strategic context and account health insights to mitigate churn risk and facilitate timely contract executions across the territory.
• Customer Advocacy: Act as the "voice of the customer" within Acquia, collaborating across Sales, Technical Support, and Finance to resolve issues and optimize the customer journey.
• Strategic Planning: Create and execute data-driven territory plans designed to maximize account retention and lifetime value (LTV).
• Operational Excellence: Maintain rigorous hygiene within Salesforce and other CRM tools, ensuring accurate forecasting and account documentation.

Job Requirements:

• Experience: Minimum of 5 years in an Account Management or Success role, specifically selling or managing complex cloud or SaaS solutions for large enterprises.
• Expansion Track Record: A proven history of owning and exceeding a sales quota, with a specific focus on growing revenue within existing accounts.
• Leadership & Collaboration: Exceptional communication skills and the ability to lead cross-functional teams to deliver on customer needs.
• Self-Starter Mentality: Ability to drive account strategy proactively with minimal oversight, thriving in a fast-paced, high-autonomy environment.
• Analytical Rigor: Highly detail-oriented with the ability to prioritize tasks, manage multiple systems, and navigate complex procurement cycles.
• Tech Stack: Proficiency in Salesforce.com and Google Workspace, including Google Docs, Sheets, Slides, and Drive, is required.

Acquia embraces innovation and the potential of AI to enhance processes and improve work. Employees are expected to remain open to learning new technologies and collaborating with AI tools.

Acquia provides benefits including healthcare coverage, wellness programs, paid time off, parental leave, recognition programs, and more. Final compensation will be commensurate with experience and determined by factors including city of residence, relevant skillset, and job-related knowledge. This role is also eligible for variable compensation.

Acquia is an equal opportunity employer. Qualified applicants will receive consideration without regard to protected status or characteristic unrelated to the ability to perform the job.