International Specialist - Customer Support

Job Overview

The International Specialist is the primary contact for customers with international process-serving orders. This role delivers a strong customer experience by entering orders, coordinating with process servers, and moving orders through to completion. The International Specialist works cross-functionally to ensure tasks are completed accurately and on time. This fast-paced, customer-focused role requires diplomacy, sound judgment, and the ability to manage competing priorities calmly. This is an onsite position in Seattle, Washington.

Key Responsibilities

• Respond to customer support tickets, resolving questions and issues related to existing international process serving orders with professionalism and urgency
• Handle inbound calls to assist existing customers and guide prospective customers through the online order placement process
• Manage email correspondence with customers, internal departments, and international process servers regarding order status, issues, and payment inquiries
• Enter and manage order data accurately, process incoming mail, and prepare service returns
• Monitor open orders and proactively follow up with international process servers to keep orders progressing across jurisdictions
• Perform other job-related duties as assigned

Qualifications

• High school diploma or GED required; 1–3 years of customer support or call center experience preferred
• Minimum 1 year of order entry or data entry experience
• Proficiency with standard office equipment including scanners, copiers, and printers
• Comfortable working in technology-driven environments; experience with Microsoft Outlook, Excel, Word, PDF editors, and multi-line phone systems preferred
• Strong document handling and data transcription skills
• Proven ability to review orders, investigate discrepancies, and implement effective solutions
• Ability to perform repetitive tasks with a high degree of accuracy
• Ability to maintain quality and composure under pressure
• Strong problem-solving instincts — able to anticipate issues before they escalate
• Adaptable to evolving processes and committed to continuous improvement
• Typing speed of at least 55 WPM
• Bilingual or multilingual ability a plus

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance