Account Manager

Job Overview:

We are currently in search of an Account Manager to join our team. As an Account Manager, you will assist with maintaining client accounts and ensuring all customers and clients needs are understood and satisfied. You help build and strengthen clients relationships to achieve long-term partnerships.

Key Responsibilities:

• Assist with building and maintaining long-lasting customer relationships
• Communicating with clients to ensure that all of their needs are understood and addressed
• Help resolve issues as they arise and keep track of all processes that pertain to the clients' desires
• Delivering exceptional client service on a day-to-day basis
• Act as the client’s representative in to ensure that their needs are fulfilled
• Develop and maintain key relationships across accounts
• Strive to maintain and increase overall customer satisfaction based on their business needs
• Meet established goals for sales with current and new customers
• Act as liaison between the customer and internal teams

Skills and Qualifications:

• 3-5 years’ experience in Customer Support and/or Account Management
• Demonstrated history of increasing client satisfaction, adoption, and retention.
• Comprehensive, deep understanding of the Account Management Journey
• Proven competency with agile processes, defining stories that are ready for development
• Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
• Prior experience working with SaaS business platforms
• Ability to present, communicate, and work effectively with other internal teams
• Strong communication and interpersonal skills.
• Strong team player

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance