Process Server Performance Specialist-Proof Team (Internal Employees Only)

Job Overview:

The Process Server Performance Proof Team sits at the intersection of support and compliance, ensuring that proofs of service submitted by field servers are accurate, legally sufficient, and returned in a timely manner. This team acts as the front line for reviewing proof documentation, coaching servers on correct completion, and resolving problem documents before they become case-jeopardizing errors. This is not a document-processing or e-filing role it's a performance and compliance-driven function focused on getting proofs right and getting servers the feedback they need to improve.

What You'll Do

Proof Review & Compliance

• Review affidavits/certificates of service submitted by field servers for accuracy, confirming that names, addresses, dates, times, and manner of service are correctly documented and legally sufficient
• Ensure proofs meet the specific formatting and content requirements of the jurisdiction where the case is filed, understanding that rules vary significantly by state and even by county
• Identify notary-related errors on submitted proofs and advise servers when a document requires notarization (note: this team does not coordinate with notaries directly)

Server Coaching & Escalation Handling

• Serve as the escalation point for "problem documents" — proofs that come in with errors — and work to get them corrected
• Provide direct coaching and feedback to servers when proofs are completed correctly or incorrectly, helping build long-term accuracy and reduce recurring errors
• Follow up on failed service attempts and court clerk rejections, guiding servers through correction and resubmission

Reporting & Performance Tracking

• Run and work through regular reports on a daily basis
• Track individual server performance to identify trends and areas needing improvement
• Manage secondary reports as applicable
• Conduct direct outreach to servers regarding proofs that have not yet been returned (100+ daily outreach volume)
• Review Skye logs in full and follow them closely, staying on top of document and service edits to quickly understand the current status of a case

Collaboration

• Collaborate on large-scale projects with the team and cross-functionally with other departments

What We're Looking For

• Strong attention to detail, with the ability to spot inconsistencies in legal documentation
• Comfort with high-volume, repetitive daily outreach and follow-up
• Ability to interpret and apply jurisdiction-specific rules that vary by state and county
• Clear, constructive communication skills — this role involves ongoing coaching and feedback with field servers
• Comfort working within reporting tools and logs (e.g., Skye) and quickly parsing edits/changes
• A support-and-compliance mindset: equal parts helping servers succeed and holding the line on accuracy standards
• Ability to manage competing priorities across daily reports, outreach, escalations, and project work

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance